Xbox Live Account Reset

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm sorry about that. What you were told by the agent was a way to appeal the decision and Unfortunately it isn't guaranteed that when you appeal, the ban will be lifted. In your case, it might mean that the appeal wasn't considered hence the ban remained.

Hello. If you have filled out the recovery form to no avail, you will need to contact

Phone Support, and see what they can do.

Cheers!

Hi,

I know my original gamertag and I know the email address (microsoft acount) it's associated with.

Now when I tried using the support form I recieved a reply that my account is not a microsoft account. I registered my micrsoft account with my own email addres which was a @euronet.nl account. So they closed my request

I also tried resetting it using a code being sent to my phone. The number my account is registered to doesn;t exist anymore though and I have no idea what the number ccould have been. I changed companies a couple of times so also changed my phone number.

So in short there is no option left for me to use to reset my account.

You're very right though that I should have kept my details up to date.

Isn't there any other way to prove that this account is acually min?

Hey there! It can be a little tough when we you don't have access to the email- that's why it's always important to have info that is accurate and up to date on accounts. But let's see what we can do! Please start with the steps on
http://xbox.com/forgot

Happened to me too! I talked to Activision and they said they are going to revert to last server save this next week it has happened to many people though so you are not alone.