Xbox Live account renewal reset from gift card

JoshuaMarchesi · Feb 11, 2018

I've had an Xbox Live account set up for annual auto-renewal since 2013. Last christmas I was given two 3 month subscription gift cards, which I finally got around to renewing today, and when I did I discovered that my auto-renewal had been reset to every
3 months for $24.99 instead of annually for $59.99. I understand that MS thinks you should stick with the deal you paid for, but what I actually DID pay for was $59.99 a year, not $99.96. Is there any way to get this reset other than paying for another
year before my renewal date?

Thanks!

:)

jay1987 · Feb 11, 2018

£20 xbox credit for £13.99 on eBay

Cheers, found this from the same seller Xbox Live Card 20 - Xbox Live Gift xbox £20 xbox Live 20 Gift Card - UK | eBay

xboxfelix · Feb 11, 2018

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Internet Expert · Feb 12, 2018

You can see if you can get someone from Xbox Support to help you out with that. Choose phone or chat: Contact Us | Xbox Support

Internet Expert

You can see if you can get someone from Xbox Support to help you out with that. Choose phone or chat: https://support.xbox.com/contact-us

Leo Invictus

If you purchase and apply an Xbox Live Gold card to your account
before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.

Daft Badger

You've never been able to use gift cards to buy xbox live.

You need an xbox live pre paid card or a renewable payment source like a credit/debit card or paypal.

onyxishere

Sorry to hear it. Refillable cards such as a Visa Gift Card cannot be used to purchase Gold memberships on the Live service. This is because the memberships purchased on Live auto renew and Xbox Live needs to know that the next payment (should you choose
to leave auto renew on) would be able to come off of that card.

SIP W I C K E D

Hey SoberRanger!

Where you used a pre paid card to renew you won't get the free gift card. you had to renew during the promo period on the xbox dashboard via xbox live buy selecting the promo ad and so on buying the renewal online.

Xbox Live account renewal reset from gift card