Xbox live account email

SuperPandaNz · May 27, 2016

Hello Microsoft i have some how put a second account under the same email and can not get the right on transferred to Xbox one i have a good account and one i don't want i don't know what to do

:)

sillylucy · May 27, 2016

Live account email

Have you got this resolved? My sister just got an Android and is having a similar issue. We wrote on the tech support forums and are just waiting for a response. I guess I'll give Live a call tomorrow if I can't figure it out soon. We both use my sister's free account so we are having the same problem. So frustrating.

GT_614 · May 27, 2016

Live account email

All

I've had a live account for years now but when I set it up I used my gmail email. I also have an local free profile for my wife that I set it up using my Live.com email account. My wife's account doesn't have a Live gold pass so it's just a free local account. Recently I signed up for a xbox Live Music pass about a month ago and I've been enjoying it so far (gmail account)....so to the Issue.
I just got a new Windows phone. All sync'd up and working with my live email account. My music pass though is not showing up for my Live account so I can't sync up my playlist and such. There is also no option to "log in" to your music pass as it uses the account the phone is already setup with which is my Live account.

So how do I switch my music pass to be associated to my Live account? I've been trying for hours to just delete my Wife's free profile account so I can remove my Live email association but I can't figure out how. I do know that I'll have to change my XboxLive account name which is cool with me. But when I try to switch my account over it says My email that I want to use is already in used by a Xbox profile (Yeah, my wifes').

M3tal Daz3 · May 27, 2016

For account issues you should contact xbox chat support "my account" section

support.xbox.com/contact-us

or if you are in the US/Canada region contact this free toll nr (800) 469-9269

RetroHALOAGENT

This is not parental email for xbox live, thats the microsoft account. I want to be able to edit the parental email on my xbox live account, not microsoft account

Mister Beep

Hey there!

Once a Microsoft Account has a Gamertag associated to it, an Xbox Live Gamertag migration is not possible. Unfortunately in this case that means that your GMX email will not be able to migrate to your Gmail due to it already having an Xbox Live account tied
to it. The target email must be created with out signing into Xbox.com or an Xbox console. For all information regarding migrating your Xbox Live account to a new email address, please check our

Change your Xbox Live account email address page.

Hope this helps!

Allebas

Hi SwagkingMMB,

Is the email you using for your Xbox Live account your mother's email account? If you change the email addresss that belongs to your mother than your basically changing her email address. She will then have to create a new email account for herself. I
recommend talking it over with her so she is aware of what is going on. Then if she agrees you could just edit the email account to your Xbox Live account and your mother can create a new email account for herself.

You can't make a new email account and link it to yours. If you create a new email account you'll lose all game, game progression, and media associated with the email link to your current Xbox Live account.

Also, are you part of a family account on Xbox?

WPAK

Hi there,

if you are using a email address on a Windows 10 device as login, then it will automatically get an Xbox Live Account generated on it.

For example if you can sign in at xbox.com without the need to create an account with that email then it means there already is an Xbox Live Account present.

You can only connect an (offline) profile to an email that doesn't already have a Xbox Live Account

bob111111111(2)

Are you looking to cancel the email or the xbox live account ,?

If it's the email only then you will need to swap it with another email account.

Once an email is not linked to any Microsoft account you will be able to close the email account.

Xbox live account email