Xbox live Account Balance

Discus and support Xbox live Account Balance in XBoX on Consoles to solve the problem; I recently added two xbox gift cards to my account. Both of then showed up in my balance immediately after being added. When I went back a few hours... Discussion in 'XBoX on Consoles' started by jimmymcalpine, Oct 6, 2020.

  1. jimmymcalpine
    jimmymcalpine Guest

    Xbox live Account Balance


    I recently added two xbox gift cards to my account. Both of then showed up in my balance immediately after being added. When I went back a few hours later, my account balance said zero. I checked my order history and there were no purchases. Also I have
    been trying to contact someone in person because online support is not helping but I am not able to use the "request a call" feature

    :)
     
    jimmymcalpine, Oct 6, 2020
    #1
  2. WPAK Win User

    a unique situation

    Sorry, my mistake... that should have said 'removed' and not moved.

    Any balance will remain on the Original Microsoft Account. So for example if you have a balance of 15 on Microsoft Account A that is connected to Xbox Live account 1, and you move Xbox Live Account 1 to a different Microsoft Account (B).

    The balance will remain on Microsoft Account A, all purchases, xbox live subscription and gamerscore etc, those will move with xbox live account 1 to the different Microsoft Account (B).

    I hope this makes a little more sense :)
  3. HassanB Win User

    Can't purchase Xbox Live gold. :(

    Hello,

    You cannot use your Microsoft Account balance to purchase Xbox LIVE Gold. That balance can only be used on Xbox LIVE Game store transactions.
  4. ShadowChaser36 Win User

    Will my currency balance on Xbox Live transfer to the Xbox One?

    Yes. You're balance is tired to your Microsoft account, not to Xbox live. You can use your balance for the marketplace or for windows store.
  5. Mister Beep Win User

    I can't convert my credits to Xbox-Live

    Hey there,

    Xbox Live Gold memberships cannot be purchased with Microsoft Account balance, but with a credit card on file instead. Microsoft Account balance can be used on purchases within the Xbox Store.

    Hope this helps clear it up!
  6. Christyna64 Win User

    Downgrade Xbox Game Pass Ultimate back to an Xbox Live Gold membership

    You will have to pay the past due balance to get your account in a zero balance. Then you should be able to buy just Xbox Live after your account is at 0. This should only pay for the past due balance and not resubscribe you to UGP. After paying the past
    due balance, and buying Xbox Live go to your MS Account page under Services & Subscriptions then turn off recurring billing to avoid anymore issues with this.

    Microsoft Support - Paying Past Balance

    https://support.microsoft.com/en-us...unt-pay-for-a-past-due-microsoft-subscription
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Xbox live Account Balance

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