Xbox Live 3 months free missing

Discus and support Xbox Live 3 months free missing in XBoX Sales and Promo to solve the problem; Hi purchased my xbox gold 3 months live on the 22nd January using the PUBG link but I have still not received my code. I have exhausted all means of... Discussion in 'XBoX Sales and Promo' started by IXoSI xJamiex, Apr 2, 2018.

  1. IXoSI xJamiex
    IXoSI xJamiex Guest

    Xbox Live 3 months free missing


    Hi purchased my xbox gold 3 months live on the 22nd January using the PUBG link but I have still not received my code. I have exhausted all means of enquiry. Just spent an hour on hold to xbox support to be told I would have to make contact via here because
    it was a promotion. I have been back and forth for the last week using chat support and been told that the offer started in the 24th January so I am not entitled even though it clearly ran from the beginning of January to the end of it.

    Please assist

    King regards

    Jamie

    :)
     
    IXoSI xJamiex, Apr 2, 2018
    #1
  2. MechaTodzilla
    MechaTodzilla Guest
    8 weeks and no promo item - XBL 12+1 months with free game

    Promotion:

    Xbox Live Gold subscription: 12 + 1 Months with Free Game

    Purchase Date:

    3/12/11

    Missing Item:

    Free Game
     
    MechaTodzilla, Apr 2, 2018
    #2
  3. DueCandle777777
    DueCandle777777 Guest
    Another missing 3 months live gold issue

    Hi, Here is another missing 3 months Xbox Live Gold issue. Xbox support sent me here after a chat conversation. Like others, I purchased 3 months Xbox Live Gold in January that came with a bonus 3 months free. Was to
    have received the code by mid March but haven't received it yet. Could you please have a look and advise? Thanks!
     
    DueCandle777777, Apr 2, 2018
    #3
  4. Frizio I iB Win User

    Missing free 3 months Xbox live with purchase of 3 months

    Hey there :)

    it was a promotion on xbox market right???

    if you have any problem, try to contact the official support of microsoft here! ;)
  5. Deku Donut Win User

    Missing free 3 months live gold

    Thank you to everyone for posting in this thread and letting us know!

    To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

    1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

    2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).
    1 I spoke to a customer service representative and they confirmed the purchase I have a reference number if you need it and yes I did buy it within the deal time window
  6. MehCoffee Win User

    Missing free 3 months live gold

    I too purchased Xbox Live Gold during the promo period. I am being told by Xbox Support that because I did not purchase it through a tile on the Xbox, I am not eligible for the promotion. Even though the link I clicked on to purchase the renewal of my subscription
    was right there in the ad. Now I am being directed here to post my concern. Kind of not cool MS.

    [​IMG]
  7. HeadShotzPro Win User

    Missing free 3 months live gold

    Thank you to everyone for posting in this thread and letting us know!

    To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

    1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

    2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).
    1. The page of promotion on xbox.com

    2. 1/24/2018 (Order #8260708366)

    I also contacted support right after ordering on 1/24/2018 to confirm I did it correctly and they confirmed I still have the email saved, that I would be getting the 3 free months.

    The Support Chat ID was : SRX1412986656ID

    Please give me my 3 months.
  8. ExtremeGamer Win User

    Missing free 3 months live gold

    Thank you to everyone for posting in this thread and letting us know!

    To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

    1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

    2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).
    Yes I did, on two different accounts (mine and my son's). I still have the receipts.
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Xbox Live 3 months free missing

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