Xbox Live 3 month PUBG promotion

I recently purchased a 3 month Xbox live Gold subscription, and it was advertised as also comming with a “token” for downloadable content for Pubg. But I never received the downloadable content token. Ive contacted Walmart (who i bought it
from), ive contacted Pubg (by email) and was reassured to contact Microsoft being that you guys are the retailer. Ive contacted customer support by chat and phone. And was told to make a post. any help?

Thank you. That does reassure me. I was starting to feel like I was waiting for nothing. I do hope the email comes in because everytime I spoke to someone they seemed pretty confused to what I was referring to.

Hey Jay thanks for the response, Xbox Live 3 Month Gold Membership and
PUBG DLC token code will arrive separately. Bonus token code will be sent to the email address provided starting
October 3rd. Promotion ends on October 2nd so we would give it 5-7 days from the 2nd to receive it. If after that time it hasn't been received then I would reach out to one of our

Xbox Billing Specialists to see what options are available to make this right bud! Keep us posted!

Hey Jay!

The appropriate team has determined that all eligible customers should now have received their 3 Month Xbox Live Gold codes. If you haven't already, check your Xbox
Live inbox to make sure you have received your code. If you have any additional questions regarding this promotion, or need further assistance, please feel free to request a callback from one of our Xbox Support Specialists through

contact us, the issue for further assistance.

Thanks again for all of your patience. Happy gaming!

Hi there!

For more info on that promotion and seeing about having your account validated to acquire the code be sure to reach out to the
chat or phone team.

They will have the proper tools to assist further.