Xbox live 14 day trial says I already have gold

Clynq · Jan 24, 2017

I'm trying to activate my 14 day trial but whenever I enter the code it says "you have a gold membership already. Give this trial gold membership to a friend who hasn't tried gold..."

Am I not allowed to use my trial or what? Please help. I want to play battlefield!

:)

turbo95sir · Jan 24, 2017

Xbox Live Gold Membership 14 day trial is not working

just purchased the tomb raider 1tb xbox one bundle, which comes with a 14 day xbox live gold trial. it actually says "activate your 14 day xbox live gold trial." i am having the same issues. cannot dl free games, yet able to chat. if i try to dl a free game,
it wants me to upgrade to gold. WTF? it says live gold trial! explain that!

TRX DOMINATOR · Jan 24, 2017

xbox live 14 day trial not working on xbox one

hi,my xbox live membership ran out today on xbox one (I bought it on the 360) now i try to use the xbox live 14 day free trial i got with my xbox one and it says you already have a xbox live gold membership (but I haven't it ran out today). now is this
because i have already used an xbox live trial or what?

Miss Bijoux · Jan 25, 2017

Hey Clynq -

Sorry to hear about the issues. It sounds like you're potentially having an issue related to your account and/or billing status. As these are public facing forums, we can't provide assistance with that here but you can reach out directly to our

phone team and they should be able to sort things out for you.

Good luck!

cS EdiT

My xbox say I need gold but when I put a 14 day trial it's say that I already have gold

turbo95sir

just purchased the tomb raider 1tb xbox one bundle, which comes with a 14 day xbox live gold trial. it actually says "activate your 14 day xbox live gold trial." i am having the same issues. cannot dl free games, yet able to chat. if i try to dl a free game,
it wants me to upgrade to gold. WTF? it says live gold trial! explain that!

buckshot978

i did the same but now my xbox live gold has ended and i put the 14 day gold trial card code in it accepted it but its saying i still am not gold and i dont know why i should have 14 day gold trial

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

TheSquiddlet

Also, I was able to connect to Live on my XBox 360, and it even says that I have the 14 day Gold trial.

Xbox live 14 day trial says I already have gold