Xbox Lack of Customer Service

Discus and support Xbox Lack of Customer Service in XBoX on Consoles to solve the problem; I am so disappointed in Xbox support. Let me explain my story. Contacted support due to my Xbox not starting up properly. Diagnosed as an issue due to... Discussion in 'XBoX on Consoles' started by Light-E32F3F99-4FBD-4081-A048-C559B27877E5, Oct 16, 2014.

  1. Light-E32F3F99-4FBD-4081-A048-C559B27877E5
    Light-E32F3F99-4FBD-4081-A048-C559B27877E5 Guest

    Xbox Lack of Customer Service


    I am so disappointed in Xbox support. Let me explain my story. Contacted support due to my Xbox not starting up properly. Diagnosed as an issue due to a software update. I took the option to pay $400+ to get an Xbox sent me. 4 days later I recieved my what
    was thought to be a new Xbox. At least that is what I was told it would be. Hooked everything up and hit power and nothing happened. Called supporrt to figute out what was wrong. Pretty they sent an Xbox that didn't work. After spending over an hour with support.
    They said they couldn't do anything for me that I needed to send it back. So I packed it up and sent I back the next day. So I wait and track the package and see 3 days later it was recieved. So I call support to sent up a new ticket. Sorry we can't until
    it gets checked in call back in 2 days. I wait 2 days call back. Hmmm sir there is nothing we can do cause it hasnt been checked In yet. Asked to speak to a supervisor to see if they could do something. Pretty like talking to a wall. Just kept repeating we
    can do anything, you just have to wait. Asked to speak to someone above her. Apparently their supervisors don't answer to anybody as she couldn't give me to anyone else. During the same time I can an email from someone in escalation, saying they could help.
    Emailed them back, took 3 days to get any kind of response from them. Set up a time for them to call. The time was suppose to be 12:30. So I set aside that time at Work. I get no call. Well 3 hours later I have to missed calls with no call back number. But
    I get an email that she will call me in 3 days when she returns to work. i call support and see if they can do anything again. Talk to the first person and he can't do anything. ask to speak to the supervisor. Told me he can't do anything because escalation
    no has the issue with them. So I ask can I be transfered to that department. He says no, they can't be reached. So your telling me that one of the largest corporations can't get into contact with another department, no sir. Can you email them, no we can't.
    So what can you do for me. You will just have to wait till they call you. I said they called me 3 hours late and now I have to 3 days for someone to return to work, yes sir. Pretty much 3 weeks later I have a broke Xbox and $400+ hold on my card. I dont even
    know if I can get this issue resolved because I can not get any answes from anyone. Extremely disappointed in the lack of service I have been given. I have been an Xbox supporter since day one. Got Xbox live day 1 and I am considering not renewing my memebrship
    in November.

    :)
     
    Light-E32F3F99-4FBD-4081-A048-C559B27877E5, Oct 16, 2014
    #1
  2. N0tgreatbutgood
    N0tgreatbutgood Guest
    Xbox live online services

    I have the same problem and am absolutely furious with Xbox's lack of customer service and support.
     
    N0tgreatbutgood, Oct 16, 2014
    #2
  3. Retro Danny
    Retro Danny Guest
    Unacceptable upgrade problems

    The lack of communication from xbox on this matter is unacceptable after problems with Sony out selling you would think customer service would be a priority
     
    Retro Danny, Oct 16, 2014
    #3
  4. DustinUssery
    DustinUssery Guest

    Xbox Lack of Customer Service

    Is there any way anybody from official support can look into this more thoroughly for this customer? Sounds like an unsuccessful advanced replacement and that's a good chunk of money being held from them. Thanks, in advance, for any help.
     
    DustinUssery, Oct 17, 2014
    #4
  5. Drizzle J Win User

    Customer service or the lack there of.

    Like these fine people said, we’re the same as you guys but volunteer to try and help the best way we can make everyone’s experience better on xbox. The links provided bu everyone will hopefully help solve your problem!
  6. xbox24ru Win User

    Customer service or the lack there of.

    Hi there BRANDON LEE2131,

    I understand your frustration with this difficult situation however microsoft support does help a lot of customers it may not seem like this but in the background day in and day out a lot of people are helped with various issues they may have.

    I understand a insider build has caused you issues and I personally apologise for this upset caused, if you look at my fellow ambassadors replies on this issue they will advise you to submit the refund form and then you will receive the payment back within
    5-7 working days.

    Kind Regards

    Alec
  7. RandyAU93 Win User

    Customer service or the lack there of.

    You're free to call whomever you wish. You've been provided the service options, which are staffed by paid Microsoft employees, that will help resolve your situation. As Njal stated, if you believe the situation is related to an Insider update, you must
    work with the Insider program; standard Support options will not be able to assist you. When you request a callback from Xbox Support, you will be speaking with a paid Microsoft employee. When you submit a refund request, the request will be reviewed and a
    response sent by a paid Microsoft employee; if the request is declined, you'll be able to respond to the e-mail they send at length to further describe your request. These forums are staffed by both volunteers (fellow gamers) and paid Microsoft employees.
  8. BRANDON LEE2131 Win User

    Customer service or the lack there of.

    Im just calling my congressman. Companies like microsoft are to big to not have quality control. Ive done everything all of you suggests and how do i prove the movies i rented both played for 12 seconds then quit and why not hear me when i do call and say
    sir iwill help you intead of referring me to a link.
  9. BRANDON LEE2131 Win User

    Customer service or the lack there of.

    The refund request option is by email and setup so that you get frustrated and give up.
Thema:

Xbox Lack of Customer Service

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