Xbox Lab Design pad not received

Good morning,

First of all, sorry if I don't speak English clearly: I'm French.

On December 31st, I ordered a gamepad on the Xbox Lab Design. FedEx was in charge of delivery but I didn't get my order. Every time they came, I was not at home. Well, I had them on the phone but we couldn't find a moment to meet. It's a long story...

At the end, my pad is back to the "sender"; FedEx told me it came from China, but now it seems to be in... Czech Republic!!! Anyway, I just want my order to be delivered, and I have no news since one week.

Can somebody help me?

:)

 

Xbox One Wireless Controller modification (old version)

You'll get Design Lab.

You just have to wait a little longer.

www.windowscentral.com/xbox-design-labs-custom-controllers-may-not-launch-europe-or-uk-until-2017

 

never got points

I never received my 5000 points for ordering a controller from the Xbox design labs.

My gamer tag is

Thank you. Ronnie Henson

 

You would need to contact Microsoft Store support for assistance. https://support.microsoft.com/fr-fr/help/28808/microsoft-store-contact-support

 

Thank you Smwutches. I already looked for a phone number, and I didn't find this one. I called and the lady I spoke to will try to find a solution. Many thanks!