Xbox keeps telling me theres a problem when redeeming a prepaid live card

i've tried both on xbox 360 and on the pc and i keep getting an error saying something went wrong. i don't know whats going on but my live is ending soon and i have a 12+1m card im trying to redeem

:)

 

Having problems redeeming my Xbox gold card

Need help with redeeming my Xbox live gold card on the Xbox one, it keeps saying there was a problem and try again, but it still says the same thing

 

Pre-Paid Card not working.

I have a prepaid xbox live 3m membership keeps on telling me to try again what do i do

 

Hello xaGuyUnderYoux,

I'm sorry to see that your unable to redeem your two Xbox Live Gold Cards(12+1). Please try the following steps I provide below. However, if the steps I provide don't work and you still are not able to redeem the two Xbox Live Gold Cards you will need to
contact Xbox Support to ensure that their is no Activation errors nor anything preventing your account from redeeming codes on your account. Please contact them at:
support.xbox.com/contact-us

Steps:

1.) Clear System cache. (Xbox One: hold power button for 5-10 sec.)

2.) Test all of Xbox Live Connection(Xbox One: Settings, Network).

3.) try to redeem

Xbox 360:

Clear cache 3-times(settings, system, storage, hover over hard-drive and click (Y).

Delete System market place data(Storage, hard-drive, system items

Test Xbox Live connection and try to redeem.

Thank you!

XBLVIP TOPDOG