Xbox keeps shutting off.

Ne0nAbyss hey there



If you check
THIS guide out, it will explain what the causes are for consoles that unexpectedly shut down, as well as how to try and resolve it. However, it does sound as though you need to send your console in for a paid repair, sorry. You can request a repair using
the service center, HERE. Be sure to double check that you have followed everything through, in the above guide before requesting a repair. Just to be sure.



I hope this helps.

Many thanks,

Cloud

This could be a simple fix or could turn into something more complicated. Before going to get the power supply checked you should check the connections with it e.g. check the plug is in the socket correctly or if using a multi-plug check that as well. The
red light means there has been a fault and its there to protect the Xbox. If all connections are solid then take the power supply and Xbox to be checked

It's either a heating issue or a hardware issue. It could also be the plug in, in the xbox itself. I'm currently having the same issue with my X. I cant play minecraft on 4k, I cant play 7 days to die while hosting a game, and the division 2 disc wont
read half the time. They all hard reset my console. I would try calling Microsoft about your warranty or getting it fixed.

Please try the following:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass and turn it on afterwards.

Hi, Luke-Cyndi! Thank you for your reply and the additional information

Normally, whenever a console shuts down due to overheating, a warning will appear on the screen the next time you turn the console on. If this is not the case with your console, then it's not shutting down due to overheating.

If you are not experiencing this problem across multiple games, it would be best to contact the game's publisher or dedicated support team. In this case, that is 2K.

2K Support can be reached at: https://support.2k.com/hc

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

For problems related to the YouTube app, I'm afraid you'd need to contact Google.

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For your reference, this is mentioned by Microsoft Employee and Forum Owner 'XBF John' at: https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

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Regarding the "JMicron Generic USB Device" pop-up, could you tell me if you have any devices plugged into your console's expansion card or USB ports?

I'll be looking forward to your reply.
Best regards.