Xbox keeps saying I have a parent account

CadenHoodicoff · Oct 28, 2020

Hi. I've been having this problem for about a year now where I keep getting content restrictions for games because I'm not "old enouph" and apparently there's a parent account for my account but when I open the family web, no one is there. I'm 16 almost
17 and this problem is getting on my nerves. I was playing doom eternal just fine yesterday but now it says I'm not old enouph. It makes no sense.

:)

ryanreid9

you have been added to a family, an adult has set restrictions for you, the reason you cannot see the family is because only the Microsoft Account that created the family can.

xjackwgx

can someone help? i have the same thing only my parental account is an adult, apparently the parental account wasn't valid. i then made a new hotmail account for a parental account making sure it was an adult account. i then go onto my xbox to change the
account then as soon as i accept the terms and conditions it keeps on saying xbox setup is unavailable please try again later, HELP???

AlizeDeJesus

This is just crazy, it just keeps telling me I need parental approval even when I log in with my parental account. When I click on the "child" my account it says I found a glitch. As the parental account I have accepted the TOS.

MattHobert

That did not helped, i know my Main xbox account but not the email or password of the parental account. and i Cannot chat/contact support because it is saying i need to accept the new terms but it keeps directing me to the Parental appoval required page,
I tried loging into my main account on that page then after i login it send's my back to the accept terms page. also i do not have a phone.

JohanSmit6

It says i need a parent account to change my child account to a parent account but i dont have a parent account and it wont let me add one.

Xbox keeps saying I have a parent account