Xbox keeps disconnecting and reconnecting

Then I'd recommend you changing your internet router or main box from where the connection coming in. Please contact your internet service provider and ask them to give a complete reset to the internet service with new cable and router. If possible, ask them to change your ip address to dynamic one.

Regards

Hello kiera,

I'm Nilay and I'll be glad to answer your query today.

Xbox Ethernet connection issues usually occur due to problems with the router or modem. Switching to a new Ethernet cable can fix issues from faulty or broken cables. Restart your console to refresh it and solve any error disconnecting its network connection.

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Reference: https://answers.microsoft.com/en-us...nnecting/f11ed6d3-3fd5-4e93-a614-c5b9e96282e2

Good Luck
Regards

If you read what I wrote you would you know I’ve already done all of those steps and none of them worked, so thanks for nothing I guess.

Hi Higher,

Sorry to hear about the connection troubles. Let's see if we can get this figured out.

Let's start by attempting to isolate the issue. To do this, are you able to bypass your router, and plug your console directly into your modem? This will let us know if the router is the culprit.

Also, if you could go ahead and test your connection speed at speedtest.net, and post back with the results, that would be awesome.

Let us know how that all goes, and we can go from there.

It's not out of range at all. It worked this morning, then I disconnected and tried to reconnect and it keeps saying that the password is incorrect.