Xbox isn't working

Riot Ash · May 13, 2017

My Xbox Nat type says unavailable and it won't let me open up any apps or games. Also my regular home screen seems to be glitches because no games or apps pop up I don't know what to do or what's wrong

:)

johnny640 · May 13, 2017

Xbox Live isn't working?

Hey, can anyone help me? WHen I tried to sign into xbox live it said I couldn't. What's happening? Is it an update or something?

B1ue fa1con219 · May 13, 2017

Xbox isn't working right

Ok so, I turn on my Xbox one so I can play with my friends. I'm not in a game, I'm not in a group chat with anyone, I'm at my home screen. My mom calls me over for something and I leave my room for 20 minutes. I come back and it shows that Rainbow Six Siege
needs to be updated, so I click "Ok" and the screen goes black for a second, loads into my updates and it keeps loading into that again and again. I tried to turn off my Xbox and turn it back on, it still has it loading. I get a "Something went wrong!" on
my screen and it gives me a code to put in on xbox.com/errorhelp. So I type in the link, put in the code and it says "Sorry! No Support articles were found for "Ox800706bf"." So I don't know what to do with my Xbox one. I need help.

Misses Quinzel · May 15, 2017

Hey there, Riot!

I'm sorry to see any networking issues! If your NAT type is saying unavailable, it sounds like your console might need to be

factory reset. Give that a shot and let me know how it goes! We can look into next steps if that doesn't help out.

I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel

Hey there, Riot!

I'm sorry to see any networking issues! If your NAT type is saying unavailable, it sounds like your console might need to be

factory reset. Give that a shot and let me know how it goes! We can look into next steps if that doesn't help out.

I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Flaviohaw

I recommend an offline update, if it does not resolve, I suggest you contact microsoft support.

Bel0kk

You may have to do an offline update to fix the issue or the Internal HDD is going bad. Try to do the offline update and hopefully it will fix the issue.

Newcastlewatson

With this been a all digital xbox it requires a net connection to boot up properly.

i would try turning your console off. And unplugging it.

reboot your router or modem allow a few minutes to pass. To allow it to fully reconnect and stabalise.

then power up the xbox.

if that fails i would contact xbox/support

NiteTimeOwl3533

Looked up the problem for startup trouble shoot

https://support.xbox.com/help/hardware-network/console/system-update-solution

If your console is stuck on a green startup animation screen (shown above), power cycling your Xbox One console will reset the network card and clear the cache.

Press and hold the Xbox button
 on the front of the console for approximately 10 seconds.
After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on by pressing the
Xbox button .
If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on,

perform an offline system update.

Xbox isn't working