Xbox isn't working

Hey there, Riot!

I'm sorry to see any networking issues! If your NAT type is saying unavailable, it sounds like your console might need to be

factory reset. Give that a shot and let me know how it goes! We can look into next steps if that doesn't help out.

I look forward to working with you!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

I recommend an offline update, if it does not resolve, I suggest you contact microsoft support.

You may have to do an offline update to fix the issue or the Internal HDD is going bad. Try to do the offline update and hopefully it will fix the issue.

With this been a all digital xbox it requires a net connection to boot up properly.

i would try turning your console off. And unplugging it.

reboot your router or modem allow a few minutes to pass. To allow it to fully reconnect and stabalise.

then power up the xbox.

if that fails i would contact xbox/support

Looked up the problem for startup trouble shoot

https://support.xbox.com/help/hardware-network/console/system-update-solution

If your console is stuck on a green startup animation screen (shown above), power cycling your Xbox One console will reset the network card and clear the cache.

1. Press and hold the Xbox button
    on the front of the console for approximately 10 seconds.
2. After the console has shut down, unplug the power cord and wait 30 seconds.
3. Plug the console back in and turn it on by pressing the
   Xbox button .
4. If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on,
   
   perform an offline system update.