Xbox isn’t resolving DNS server names

Hi Dom710,



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Kind regards,



Xbox Forum Moderator

Microsoft Community

i have tried the dns n changed the manual with the numbers i seen n its saying can’t get up address what do i do?

Hi Dom710,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Let us check on this together and sort this out to assist your concern. We can try to start fixing it by following troubleshooting steps.

Restart the Xbox console and router:

1. First, try restarting your Xbox One and router. Unplug your router.
   
2. Turn the Xbox console on.
   
3. Press and hold the Xbox button on the gamepad.
   
4. Select the Restart console and Restart options.
   
5. Wait for about five minutes. Then plug the router back in.
   

Change the DNS to Google DNS:

Some users have said they’ve fixed the DNS is not resolving Xbox server names error by changing their DNS to Google. To do that on the Xbox One:

1. Turn the console on.
   
2. Select Settings on the console’s menu.
   
3. Then select Network to open the options shown directly below.
   
4. Select Advanced settings > DNS settings.
   
5. Select Manual to open the Primary DNS boxes shown directly below.
   
6. Enter 8 in each one of the four Primary DNS text boxes. Thus, the full number entered across all four boxes will be 8888.
   
7. Press the Enter button on the input keyboard.
   
8. For the secondary DNS, enter 8844 as in the snapshot directly below.
   
9. Press B to save the changed DNS settings. Thereafter, it will check your connection and hopefully display a Your console is connected to the internet message.
   

Reset your router:

The DNS is not resolving Xbox server names error might be due to your router’s settings, which you can reset. To reset the router, look for the reset button at the back of it. You’ll usually need something like a pin or paperclip to press the Reset button with. Press the button for about 10 seconds to reset the router.

Note, however, that resetting a router will also remove internet provider settings; so you might have to reconnect devices.

Change your WiFi channel width to 20Mhz

1. Selecting the 20Mhz channel width for your router is another potential resolution for the Xbox DNS server names error if that’s not its current channel width. To do that, press the Windows key and R keyboard shortcut to launch Run.
   
2. Enter cmd in Run and click OK.
   
3. Enter ipconfig in the command prompt and press the Return key.
   
4. Note down the Default Gateway number.
   
5. Open a browser.
   
6. Enter your Default Gateway number in the URL bar, and press the Return key.
   Open the wireless settings within your router’s configuration page.
   
7. Select 20Mhz on the Channel Width drop-down menu, which is the most preferable setting for the Xbox One.
   

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello JonRaguse,

Thanks for posting on the Xbox forums. We understand that your console is not connecting to your network due to a DNS error. We have a support article that provides

troubleshooting for this specific error message. Be sure to let us know the results
JonRaguse!

change the primary DNS address to 8.8.8.8 and the secondary DNS address to 8.8.4.4