Xbox is unresponsive sometimes when using instant-on.

Discus and support Xbox is unresponsive sometimes when using instant-on. in XBoX on Consoles to solve the problem; I've always had to use the Hard Off. Even if the system responded, games would often repeatedly fail to load, also oddly it takes my PC down with it... Discussion in 'XBoX on Consoles' started by charlesrr, Dec 4, 2014.

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  1. GrfxGawd
    GrfxGawd Guest

    Xbox is unresponsive sometimes when using instant-on.


    I've always had to use the Hard Off. Even if the system responded, games would often repeatedly fail to load, also oddly it takes my PC down with it often when powering down. Two days ago my powersupply died, and now I'm forced to replace it. I think we
    can safely assume there is a definite software issue. Not only that but in reading through many postings PSU failure rates are quite high.

    There is no answer here, just additional information that may or may not prove relative to the situation.

    Note: My PC and my ONE share the same monitor. I discovered powering off the monitor first, then hard shuttin down the ONE pretty much eliminated the problem of powering the ONE down killing the OS 8.1 Pro 64bit install on my PC, and eliminated any responsiveness
    issues the console frequently exhibited. However, if as hinted by some that hard shutdown seems to be harmful to the PSU it may well have cost me my power supply. I have no idea yet if there was any harm to the console.
     
    GrfxGawd, Feb 8, 2015
    #16
  2. Misses Quinzel
    Misses Quinzel Guest
    Hey there, guys! I'm sorry to see any issues with your console! This thread is a little old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get
    you the individual support that works best on the forums. Xbox is unresponsive sometimes when using instant-on. :)
     
    Misses Quinzel, Oct 31, 2018
    #17
  3. Misses Quinzel Win User

    Xbox is unresponsive sometimes when using instant-on.

    Hey, guys. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
    Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.
  4. Tipso Burglar Win User

    Xbox is unresponsive sometimes when using instant-on.

    Instant-On just started messing up late last week. System is on but black screen is what you get. Only way to get out of it is by holding the power button to shut it down. Does it every time all of a sudden.
  5. tr1ckyf1sh Win User

    Xbox is unresponsive sometimes when using instant-on.

    Yeah Trigger, I am going to see how Hardline goes this week. If I still have problems I'm going to give Support a call. Luckily I have Arma 3 to play now, but I feel bad for the people who have or can only afford one gaming platform and are having these
    problems with little to no acknowledgment. Fingers crossed.
  6. Trigger2991 Win User

    Xbox is unresponsive sometimes when using instant-on.

    Hey Gooner1, that's awesome news, thanks for sharing! It is a relief to know that they are actively investigating the problem. I totally agree, that's all I need to be satisfied, knowledge that it is a known issue and is being investigated. When support
    suggests a bunch of worthless actions (clear the MAC cache, and switch it off for 5 mins, seriously?!) it really doesn't give me hope that they know about the problem and are working towards a solution.

    It is clearly a software issue and I just want acknowledgment.

    The March update also definitely didn't fix it for me.

    tr1ckyf1sh, your problems sound a lot more extreme and indicative of a different problem. The issue we're having is just the non-responsiveness of the console after a couple of days, but after a power cycle it is totally fine. If we use Energy Save power
    mode then the problem doesn't happen at all. I would contact support about your issue.
  7. Goooner1 Win User

    Xbox is unresponsive sometimes when using instant-on.

    Saying switch to Power Saving mode is ridiculous, that's not a fix at all. One of the great things about the One is Instant On, when it's working.

    My main gripe in all of this, is why did it take me getting a random invite and getting on the Preview Program to find out the devs are not only aware but actively trying to fix the problem? I've been complaining on here since around December about it and
    it's only this week I've actually found out what's going on since getting in the Preview Program.

    Why all the secrecy? There's nothing worse than having a problem, that loads of other people are also having and seemingly being completely ignored. Why not a sticky, saying something like "We are aware of the issue, it's being worked on" that would cut
    down a whole lot of peoples frustrations.
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