xbox is stuck restarting

Pizzavessel14 · Oct 4, 2023

I have the xbox series x and while I was playing I randomly got sent to a update message. I updated the Xbox and it went to the end however when it shut off at the end to restart it will not turn back on. at first, I tried pressing the power button to turn it back on and it turned on before cutting off again about 15 seconds later. I then unplugged it for 30 seconds and it cut back on finally however it still needed the update. so, I try updating it again and I just encounter the same issue where it won't cut back on. what do I do?

:)

Kathy A.

Hello Pizzavessel14,

Sure, and thanks for the update.

We appreciate your time contacting us. Have a great day!

Feel free to create new thread for new concern.

Regards,

Pizzavessel14

Ok, I am sending it in for repairs today

Daniel Gill_354

I'm sorry for this whole situation, as a last option you could try the option of restoring the console to factory settings, saving all your games and information you have.

Press the Xbox Button to open the guide.
Select Profile & system > Settings > System > Console information.
Select Reset and keep my games and apps.

These last steps should solve the problem, since the update problem may be due to a damaged/corrupt file.

Pizzavessel14

I have tried this already.. it does manage to turn it back on but it'll keep saying to update the Xbox or I cant play online. If I try to update it again it'll just repeat this problem

Daniel Gill_354

Hi Pizzavessel14! I am very happy to help you!

It is possible that an error occurred in the middle of the update which does not allow your Xbox console to turn on correctly or there is a problem with the power supply, these steps may help you solve the problem you are having.

To reset the internal power supply, follow these steps:

Disconnect the power cable from the console.
Wait 10 seconds.
Plug the cable back into the console and press the Xbox button on the front of the console.

If the console turns on, the internal power reset has worked. If the problem repeats, perform this step again.

If you still have the same problem you can try this too:

Check that the wall outlet you are using works with other devices.
Check that the power cord is securely connected to the wall outlet and to your console.
Make sure you are using the power cable that came with your console and that it is the correct cable for your region.

This information was obtained from an official Xbox page, I leave you the link in case you want to obtain extra information that can help you.

https://support.xbox.com/help/hardware-network/console/console-wont-power-on

Best regards,
Daniel.

xbox is stuck restarting