Xbox is acting like I'm pressing buttons even when none of my controllers are on

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Hi,

thank you for your reply. I checked the steps, and none of them seems to correspond to my problem. To be precise, the game is not completely frozen: I'm playing with an xbox controller, and if I press a button on the keyboard, button's icons in the game switch from xbox-like to pc-like, so the game is not frozen at all. Anyway, none of the buttons I press seems to do anything.

They are all different brands of wireless controllers. Microsoft to Amazon. NONE will connect. Yes the steps are followed perfectly and variants of the steps.

Press the ON X button. Flashes in a circle. Press the Xbox Connect. It too flashes. Press the small controller sync. Flashes slow down. After less than 1 minute the Xbox stops flashing. Then the controller stops flashing.

Only the one controller that came with it used connects. No other will. Even when I unpair, turn off, and reset the xbox. It will see NO controllers except the when I turn on the one it likes. One and that is it.

These other controllers have NO issues with my PC or Xbox 1. Just the 360.

Thanks Zappateer for your tips!

Like I said before, I had this problem, and while troubleshooting, somehow both my controllers stopped working too. (When I would turn them on, the light would blink like it's trying to connect, then it would go solid as if it had successfully connected,
but then none of the buttons would actually do anything.)

When I was trying to get my controllers to work again, I tried turning the Xbox off and back on by pressing the button on the front of the Xbox. A friend of mine pointed out that if you press and hold the button for 5 seconds, it really turns it off, if
you just press and let go, it basically just puts it to sleep. The 5 second hold got my controllers working again, I'm hoping it fixed the headset too, although I haven't had a chance to test it yet.

This. I have the same exact problem. Xbox one controller will not turn on the xbox with the headphones plugged in. It will not be recognized by the xbox at all, even if powered up and the xb button is pressed.

With headphones removed the controller acts normally and will turn the system on.

I hope somebody has an answer as to if I have a defective controller or headphone.