Xbox is absolute garbage

ORIGINAL POST: Unable to access Privacy & Online Safety

So I got my Xbox One for my 18th birthday two days ago (30th June), and soon after setting up proceeded to download the free Halo: Spartan **** game with no worries whatsoever. However, when I logged on today and tried to download the new Guacamelee game
for free, I'm told that my current setting do not allow me to purchase content, which is strange cause I set it to "unrestricted" when setting up my xbox. Following it's guidelines, I open setting and attempt to open "Privacy & Online Safety", and after what
ranges from a 5second wait to a 10 second wait, I'm greeted by two side-by-side messages, both saying that my "privacy settings are in effect" in one message, and that my "content restrictions are in effect" in the other. Both then proceed to say ", but cannot
be changed until we connect to the service.

The strange part is that if I press the d-pad up and down, I can hear the sound going through a menu (that isnt on screen), and if I press 'A' I can actually access it, but none of the three invisible buttons I've found take me to my purchase restrictions.
I have tried accessing this menu on my phone an computer, and both, after buffering for quite a while, tell me that I've seemed to have found a "glitch in the system". After performing a connection test, it tells me that everything is good and connected.

Any my and all help on the matter will be greatly appreciated.

6 YEARS LATER AND THIS IS STILL AN ISSUE. MICROSOFT HAS ALWAYS BEEN AND ALWAYS BE A JOKE

:)