Xbox Insider Hub error says I'm under 18

changing the age of your account won't help it goes by the original age of your account only by passing the age of the 18 and removing the parental.account will it promote your accoint

Removing it before the age of 18 will only end with it asking you for a new account

Hi Sunwardrumble64,

Another option would be to fill out the Age
verification form.You cansubmit proof of age by filling out theAge verification Request.



After submitting this form, you’ll receive confirmation and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
3 days.

I hope this helps!

I'm not sure what you mean by that. I load up the app and it doesn't even give me an option to log in, just says I'm under 18. I will give reddit a go too. Thank you

Hi,

did you try to perform a full power cycle and to log-out/log-in with the profile?

If it doesn't work, I suggest you to submit you question here:

https://www.reddit.com/r/xboxinsiders/

Okay, I get it. But before I was making the post, I saw someone else's post with the same question (that thread is now locked, unfortunately). It says that the user is over 18 years old yet they cannot access the Xbox Insider Hub because it says that they're "under 18". A reply said that the Xbox Insider Hub checks the age you originally created your account at and not the age you're currently at.