XBOX INDIA SUPPORT ARE SO DUMB THAT THEY HAVE MISGUIDED ME WITH WRONG INFORMATION THAT THE ...

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You are now chatting with 'Margarette'

SAIRAM: Hello

SAIRAM: How are you mam

Margarette: Thank you for contacting Xbox Chat Support. This is Margarette. Thank you for patiently waiting on the queue.

Margarette: Hi!

SAIRAM: I would like to call the support

Margarette: I am doing great! Am I chatting with, Sairam?

SAIRAM: can i have the number

SAIRAM: Yes this is sairam

SAIRAM: I had 2 xbox 360 consoles

Margarette: Hi there, Sairam. I hope you are doing well today!

Margarette: Sure, I will be glad to provide their contact number.

SAIRAM: Now i have a few questions before Buyng XBOX one

Margarette: One moment, please.

SAIRAM: okay thanks maam

SAIRAM: toll free would be bettter

Margarette: Sure.

Margarette: Here it is:

Margarette: Toll free: 000-800-440-1179

Margarette: Monday to Friday 10.00am - 6.00pm

SAIRAM: calling you right away

SAIRAM: just stay online till i reach you or can u call me

Margarette: Sure.

SAIRAM: [mod removed]

Margarette: But that is the phone number for our phone support department in India.

Margarette: We are with chat support.

SAIRAM: OKAY NOTED

Margarette: All right.

SAIRAM: [mod removed]

Margarette: If you wish to speak with someone directly, kindly contact phone support thru the above number, Sairam.

SAIRAM: CAN U NOT CALL ME MAM

SAIRAM: i am an old customer

Margarette: I am sorry, Sairam but we only communicate via chat. If you want, we can discuss your concerns over chat.

SAIRAM: 1 sec

Margarette: Okay.

SAIRAM: 000-800-440-1179-XBOX SUPPORT

Margarette: Yes, that is the phone number for Xbox Phone Support.

SAIRAM: thnks

SAIRAM: bye

SAIRAM: on phone

Margarette: Great!

Margarette: You are most welcome, Sairam.

Margarette: If that was everything, I would like to thank you for contacting Xbox chat support.

Margarette: If you have any other questions or concerns, please feel free to contact us back.

Margarette: Do take care!

SAIRAM: hi

SAIRAM: need help

Margarette: It's still me, Sairam.

Margarette: How can I be of help?

SAIRAM: hi

Margarette: Hi!

Margarette: You're still chatting with Margarette. How can I help you, Sairam?

SAIRAM: hi

SAIRAM: i have a doubt

SAIRAM: sorry but the phone support is very bad

SAIRAM: so let me ask u my query

Margarette: Oh, sorry to know that.

Margarette: Sure, what is it?

Margarette: I'll do my best to address all your questions.

SAIRAM: do i need to give serial number of my both xbxes before that

SAIRAM: its bat the new xbox one thou

Margarette: Oh, that's okay. No need for the serial numbers.

Margarette: We really appreciate your interest in getting the Xbox One, Sairam!

SAIRAM: Amazon in india is launching xbox one in 2 variants in india

SAIRAM: Xbox One Console with Kinect Day One Edition (Free Games: FIFA 15, Dance Central Spotlight DLC)

SAIRAM: & Xbox One Console (Free Game: FIFA 15)

Margarette: Okay.

SAIRAM: whihc of these is Launch day consoles

Margarette: Let me check on that for you, Sairam. Please give me a minute or two.

SAIRAM: thnks

Margarette: No problem.

SAIRAM: are they both Launch day consoles

Margarette: Still checking.

SAIRAM: Xbox One Console with Kinect Day One Edition has Day one specified and other doesnt

Margarette: Yes, but as per check here, both bundles come with the Day One Edition.

SAIRAM: so both are the same

Margarette: Yes, that is correct. Either of the two bundles you purchase, you will get the Day One Edition.

SAIRAM: what exactly is Dya one edition

SAIRAM: But standalone doesnt say Dayone

Margarette: That is the one that is released in November, Sairam, when the Xbox One was officially released. So since Xbox One is coming to other countries like in your country, you also get to get the "Day One Edition".

SAIRAM: Microsoft Xbox One Limited Period Offer

SAIRAM: This item will be released on September 23, 2014.

Margarette: Yes, that is correct.

SAIRAM: can u confirm if the standalone is also Day one....cuz Day one is not mentioned in that

Margarette: Let me check.

Margarette: Please give me a minute or two.

SAIRAM: okay

Margarette: Thanks.

SAIRAM: Only the one console says

SAIRAM: Xbox One Console with Kinect Day One Edition (Free Games: FIFA 15, Dance Central Spotlight DLC)

SAIRAM: i am very keen to buy the Day one console...which one of my freind bought in USA as well

SAIRAM: so please help me which one of these is that

Margarette: Sure. Checking, Sairam. Please bear with me.

SAIRAM: okay take ur time mam

Margarette: Thank you, Sairam.

SAIRAM: BTW..Day one is Black

Margarette: I appreciate it.

Margarette: Thank you for waiting.

Margarette: You are referring to this one, right?

Margarette: Day One Bundle

Margarette: Rs. 39,990

SAIRAM: Nope 45

SAIRAM: u get a QR Code with Day one

SAIRAM: which u need to swipe with kinect

Margarette: What I am seeing here is that the Xbox One + Kinect Day One Bundle is the one priced at Rs. 45,990. Is this the one you are referring to?

SAIRAM: n u get day one achievement

SAIRAM: yes

Margarette: Thank you for confirming.

SAIRAM: so my question is is the other console is Standard - 39000

Margarette: It also states Day One Edition but on the photo the package does not come with the Day One Edition controller. So, to be sure if it's really the Day One Edition this will come with, kindly contact phone support in your country.

SAIRAM: Phone support are not confirming

SAIRAM: can u confirm with ur colleagues n let me know

SAIRAM: cuz i am ordering it today

SAIRAM: so wannna be sure....abt which is Day one

Margarette: Okay. I really appreciate your interest in getting it today, Sairam.

SAIRAM: 39k or 45 k

Margarette: Let me consult my resources about this real quick.

Margarette: Kindly hold on.

SAIRAM: okay & also day one has a controller that says Day one 2013 or 14

SAIRAM: You get a message...thank you for being part of day one..you are one of the first to expereince a new gen of entertainement

SAIRAM: This is the messaging above the achievement code..

SAIRAM: "You are one of the first to experience a new generation of entertainment. Welcome to Xbox One." It doesn't add any points to gamerscore.

Margarette: Thank you for the additional information.

Margarette: I consulted my resources about this matter, Sairam and have confirmed that both bundles will come with the Day One Edition. So you don't have to worry.

SAIRAM: so i wanna buy the lesser one

SAIRAM: 39000 one

SAIRAM: will i get the Day one achievement

Margarette: Yes, you can go ahead and purchase that one.

Margarette: Yes!

SAIRAM: Notification whatever

SAIRAM: & the specail controller

SAIRAM: special digital Achievement

SAIRAM: Are u sure it comes with the 39000 one also

SAIRAM: you can visit Amazon.in

Margarette: Yes, I have verified and confirmed it will come with the Day One Edition controller.

SAIRAM: AND CONFIRM

SAIRAM: THIS ONE - Xbox One Console (Free Game: FIFA 15)

SAIRAM: 39,990.00

SAIRAM: So this comes with the Day one controller right

Margarette: Wait.

Margarette: Let me see.

SAIRAM: yea please check mama

SAIRAM: mam

Margarette: Thank you for waiting.

SAIRAM: np

Margarette: I have verified that this bundle will come with the Day One Edition, Sairam. So you can go ahead and purchase it now.

SAIRAM: but the package is not Black

SAIRAM: its in green with fifa 2014 logo

SAIRAM: only the 45k one is in Black

Margarette: Yes, that is how marketing designed it. It's a different bundle so the packaging is different.

Margarette: Anyway, even with different packaging, you will still get the Day One Edition.

SAIRAM: But so i will get Day one controller with the - Xbox One Console - 39,990.00..am i right

SAIRAM: & Microsoft is only selling this on Amazon.india website

Margarette: Yes, that is right.

SAIRAM: correct

Margarette: Yes, this is only available for purchase via Amazon.

SAIRAM: & how much will be the warranty

Margarette: Just follow the on-screen instructions when making the purchase, Sairam. It will direct you to Amazon.

Margarette: It will come with a 1-year warranty.

SAIRAM: cuz the last xbox360 i had...came with a faulty hardrive and microsoft did not replace it saying its a third party

SAIRAM: i had a horrible expereince

SAIRAM: and i already bought a PS4

SAIRAM: But Since i am a hardcore fan of xbox.....i am somehow made up my mind to try Microsoft

Margarette: Oh, I am really sorry to know about what happened, Sairam.

SAIRAM: yes..i called ur support..but they dint support it

Margarette: It's really appreciated. I'd like to thank your for being the best part of Xbox!

SAIRAM: Now being a owner of 4 consoles.......do u guys gimme any discount on xbox one

Margarette: We really appreciate that you raised this matter up, Sairam. This is not the type of experience we want you to have as a loyal and valued supporter.

Margarette: Know that your honest feedback about this matter is really appreciated. This will help Microsoft know what you think of our products and services and what areas need to be improved.

Margarette: If you want, you may personally send in your feedback by going to this link:

Margarette: http://forums.xbox.com/xbox_forums/xbox_feedback/default.aspx

Margarette: I'd love to give you a discount on the Xbox One, Sairam, but we don't have the capability to do so. Also, you can only purchase it thru Amazon, so we can't provide the discount.

SAIRAM: Yes...for supporting MICROSOFT SO MUCH..I Had horrible cust support or device support....my old xbox is still ying there with no hardrive

Margarette: You may ask them about this though, for anything they can do.

SAIRAM: why would they gimme discount..when u guys cant

SAIRAM: youre just diplomatic

SAIRAM: wat are the chances that i wont get bad support again after spending so much

Margarette: Because they are the partner retailer where the Xbox One can be purchased at this time. Since it's not from the Xbox store, we are not able to provide the discount, Sairam. Thank you for your kind understanding.

SAIRAM: Since i had very bad expereince with xbox360

Margarette: I understand that your bad experience with your 360. makes you want to think again if you'll continue supporting Microsoft; however, I am hoping you will not lose faith in us, Sairam. We are doing our very best to provide the
type of service that valued supporters like you so much deserve.

SAIRAM: For being a Loyal customer...thou u dont give me doscount....i Hope if i buy console from amazon before sep 23 ...i want u guys to assure me that i get DAY ONE CONSOLE WITH LIMITED EDITION CONTROLLER

SAIRAM: I Mean the 39,990 console...

SAIRAM: what if i dont get that day one controller saying..u are day one customer

Margarette: Yes, I assure you on that, Sairam. You can take note of this Service Request Number: [Mod Removed] for reference to our chat - confirming that you will get a Day One Edition.

SAIRAM: let me make a note

Margarette: Sure.

SAIRAM: FYI : I am buying xbox one only becuz i got an assurance from u that i will get day one console if i buy xbox one from amazon.in before September 23, 2014.

Margarette: I thank you for your trust, Sairam.

SAIRAM: which says - 39,990.00 - Xbox One Console (Free Game: FIFA 15) - Product details ASIN: B00M1D1BBQ Product Dimensions: 32 x 36.7 x 17.7 cm ; 5 Kg Release Date: 23 September 2014

SAIRAM: as per amazon.in website

SAIRAM: i am saving this chat...and incase i dont get Day One...is microsoft replacing me with the same

Margarette: As long as it's mentioned it is the Day One Edition (regardless if the photo of the package does not show the Day One Edition), you will get the Day One Edition controller.

SAIRAM: its not mentioned mam

SAIRAM: But u confirmed with You can take note of this Service Request Number: [Mod Removed]

Margarette: Please refer to this link:

Margarette: Where to buy Xbox | Xbox

SAIRAM: so i can be assured of this

Margarette: The Xbox One Day One Bundle Rs. 39,990 is the one with the free Fifa game.

Margarette: So, just select this one to get the Day One Edition controller.

SAIRAM: but they give frreee fifa game with both consoles

SAIRAM: one with kinect and other without

SAIRAM: yes its there on website so u promise i get day one if i take any of those

Margarette: I understand that, Sairam. So just select the Xbox One Day One Bundle which is for Rs. 39,990. It does not come with the Kinect.

Margarette: Yes!

Margarette: That is precisely correct.

SAIRAM: yes...

Margarette: So you don't have to worry about anything.

SAIRAM: True...Thaks for assuring me ...i am because of u coming back to xbox

SAIRAM: from PS4

SAIRAM: HOWEVER I HAVE PS4 BUT I WILL NOT BE THRWING IT

Margarette: Thank you so much, Sairam.

SAIRAM: I love XBOX....Hope i will get premium support

Margarette: I really really appreciate it.

Margarette: That you are giving Microsoft another chance.

Margarette: You can always contact us any time. We are open 24/7.

Margarette: And we will give our 101% best to help you out with your concerns.

SAIRAM: Thanks...i had 6 consoles from the starting - 2 xboxes - 3 xbox 360

Margarette: Wow!

Margarette: You really are an Xbox fan!

SAIRAM: so u can imagine what i hardcore fan i am

Margarette: That's a lot of consoles there.

Margarette: Yes, pretty much!

Margarette: I am honored to be chatting with a hard-core Xbox fan, Sairam!

SAIRAM: But i had worst exp with xbox360 - WITH LIGHTS OF DETH

SAIRAM: ITS Still with me.,,

Margarette: Oh, that's really sad.

SAIRAM: then i bought jasper xbox 360

SAIRAM: 2 of them

SAIRAM: since thye were made to be cool

Margarette: But despite that issue, I am really glad you still continue to support Xbox.

SAIRAM: yes...i believe in you ...i hope xboxone will nt have any of those issues

Margarette: Yes, it really is. Microsoft is working hard with the goal to making the Xbox 360 and Xbox One the best gaming consoles there is! While there may be some bumps along the way, I am confident we will get to that!

SAIRAM: yes Hope so

Margarette: Yes, that is why are always listen to our fans like yourself, as to what areas will need to be improved.

Margarette: Thank you.

Margarette: In the meantime, is there anything else that I can help you with? I want to make sure all your concerns are properly addressed.

SAIRAM: i am a crazy fan of HALO

SAIRAM: i have those toys all over in my room

SAIRAM: but the hardware elt me down

Margarette: Nice! I've heard a lot of positive feedback about that game.

SAIRAM: i own both consoles - ps3 ps4 - xbox & 360

Margarette: Wow, you really are a gamer.

SAIRAM: now...do u think xboxone will be bettter than ps4

SAIRAM: yes i am mam..thanks for saying that

Margarette: You are most welcome.

SAIRAM: i will be waiting to get DAY ONE xbox

SAIRAM: counting seconds

Margarette: Yes, I can sense your excitement.

SAIRAM: yes...i actually wanted to buy one form USA

Margarette: Oh, cool.

SAIRAM: but i am afraid u guys dont support that in this part of the word

SAIRAM: so i am talking to u

Margarette: Oh, yes. Since the Xbox One was not yet launched that time, support is only provided on the region it was purchased from.

Margarette: Glad that it's now available in your country.

SAIRAM: nt sure if my decision is good..since u guys have let me down many times

Margarette: That was one of Microsoft's aim, bringing the Xbox One to other countries.

SAIRAM: yes...i love u guys

SAIRAM: can u let me how pecial is launch day console

Margarette: I am positive that it was the right decision, Sairam.

SAIRAM: what diff apart from the achoivemnt

SAIRAM: will the xbox have some really special hardware

Margarette: Well, it's basically the same thing with the regular Xbox One, Sairam. It's just that it's like a bragging right to be one of those to get ahold of the Xbox One Day One Edition. Only a few are able to purchase them, so those who
get them before they run out are really lucky.

SAIRAM: for those made for launch

SAIRAM: so will they runout

Margarette: Not really. It's basically the same. But the good thing is that unlike when it was released in the US, you now have the option to select if you want one without the Kinect.

SAIRAM: do u think i have to preorder right away

SAIRAM: how many are manufactured

Margarette: Yes, they will eventually run out, since they are specially made for the release of Xbox One in your country.

Margarette: That, we don't specifics on the exact numbers.

Margarette: But I recommend to pre-order now, while supplies last.

SAIRAM: do u assure if i buy it now on amazon i will be able to get launch daqy console for sure

SAIRAM: Okay mam

SAIRAM: Cna i give u some good feedback

SAIRAM: send an email

Margarette: Oh, I really appreciate it, Sairam. There is a short survey after this chat.

SAIRAM: You are such a lovely human

Margarette: Thank you!

SAIRAM: sure..i will give u the best survey

Margarette: You make me blush! But thank you.

SAIRAM: for getting back to XBOX

Margarette: I appreciate it, Sairam. I am just glad to be of help today.

SAIRAM: even i am blushing margarette

Margarette: Haha. But sincerely, thank you.

Margarette: In the meantime, may I ask if there is something else I can help you with?

SAIRAM: thats it..i will rush n buy the console today

SAIRAM: i mean preorder

Margarette: Perfect!

Margarette: Alrighty. Let me then thank you for taking the time from your busy day to contact us/work with me today.

SAIRAM: send me the survey

Margarette: Xbox always wants its customers to have the best and wonderful support experience. I am glad that I was able to give you the best quality of service that you deserve.

Margarette: To properly close the chat, kindly click on the (Close Chat) button just above the avatar photo on the upper right hand corner.

SAIRAM: Alrighty..you rock

Margarette: There is the survey after that.

Margarette: You too!

Margarette: Take care now!

Margarette: Catch you next time!

info: Your chat transcript will be sent to
[Mod Removed]at the end of your chat.

Margarette: Once again, this is Margarette saying thank you for contacting Xbox Customer support. For the finishing touch, please click on "Close Chat" to properly end our chat session.

info: Your chat transcript will be sent to
[Mod Removed] at the end of your chat.

:)

 

Why AMAZON is the only option in India

Dear Sir,

I am writing this complaint against amazon.in. I have ordered xbox one ac unity-additional controller on 19th July with order id
[Mod Removed] and it was delivered without an additional controller. i sent it back and they asked me to place an order again. Then ai again placed an order on 21st July with order id [Mod Removed] and that order
was delivered in two days as I have selected two day delivery option and I faced the same problem again. The courier boy misbehaved and refused to take back the courier. After this my order was to be replaced and the reverse order pickup time was Friday.

Its Monday now and there is no pickup from my location. Every time I call amazon up they accept their mistake but I am not pleased with their actions as it has been 8 days and real progress of my order is a
big zero and I never expected this from a brand like amazon. The major problem is that amazon is the only authorized dealer for xbox one in India and buying xbox one has become a huge problem for me.

Hope you would take some serious actions soon.

Thanks & Regards

 

After 48 days, the Wrong Controller...

I sent my Xbox One Day One Edition controller to Microsoft on February 26th, today I received a controller back from the mail... An ordinary standard edition Xbox One Controller, no Day One, no nothing... Called Microsoft, they said they can't help me because
they don't make that model anymore... Offered me a measly 3 months subscription as restitution... I don't want a 3 month subscription, I want my hours in line waiting for that dammed Day One console back...

So, be warned, if your day one controllers break, you're all out of luck...

 

Hey there xxXOwNaGeXx!

I am truly sorry to hear that you were provided with the incorrect information and I am sorry for any inconveniences this may have caused. I can definitely understand how frustrating this situation could be. In order to get this issue sorted, I recommend
reaching out to the retailer where you placed the pre-order and look into canceling the order. This way you can place an order for the correct console package that includes the Day One controller.

Once again, I am sincerely sorry to hear that you were given the incorrect information about the Xbox One Day One console. Please feel free to reach out to us if you have any further questions.

 

Hi guys, I bought a second hand xbox360 and there is family password required for some games. Because I am not first owner of my console I don't know the password. What I could do to reset system to factory settings or do anything too change password and
put my own...

 

Hey there WinterMocha48,

What you're describing is a bit different than what the original poster was experiencing, so I would suggest creating a new thread detailing your question and list any further info if needed. This way you can receive support catered specifically to you from
our community. Thanks so much!