Xbox home screen wont load after it signs me in

Hey Ladies and gents thanks for keeping in touch!

First of all thank you for posting on the Xbox forums. We had a
service alert
that was affecting several consoles? Is your console enrolled in the
Xbox Insider program? The service alert has been lifted. We recommend
power cycling
the console by holding down the power button on the console for ten seconds. Give it a shot, we hope this helps!

I have exactly this too. Need to try unplugging the lan cable.

I can load apps via Alexa and the controller works fine, so i can watch Netflix and Prime.

The home screen is still black and the side menu doesnt work. In fact the controller still navigates the app e.g. Netflix when the side menu is open.

Mine just started to do this too. It would allow me to bring up the home menu, but won't let me scroll down to choose anything. It wasn't doing this earlier today. I did figure out that it only does this when I have it connected to the Internet. When
I unplugged the internet cable from the consol and rebooted it, it worked, until I plugged the internet cable back in. The games still run in the background while the home screen menu is up. You might get a black screen if it is an online game. I can still
play my offline games if I load then while not connected to internet.

Hello All,



Sorry for any issues you are having due to the Service alert. Looks like the service alert has been resolved.
Please power cycle your console and
see if it is back to normal when it comes up.



Thanks,

Brad

Does anybody know what's going on with the xbox ones right now, I'm seeing everone else is having the same issue, I was on mine last night and had no issues turned it on just now and its signing me in then goes to the home screen and instantly acts as if
it trying to load a game or something but goes to a solid black screen and wont let me move around on the home tab on the side tab. But it's not freezing exactly. I left my home tab up and it completed a games update.