Xbox Home Page is Frozen

TopazAnt · Feb 11, 2016

I can't do anything on the home page with any of my controllers. I've checked connections, rebooted the console, and tried all of the remotes, no luck.

This all started after loading NBA live, I might have storage issues but can't remove anything because the home page is frozen. A catch 22.

Thoughts?

:)

Johnnyjohnjohn1 · Feb 11, 2016

Xbox home screen frozen

i can't navigate my Xbox home page!!! Xbox is basically dead. Xbox has been working fine then today just stopped, not good with Christmas 2 weeks away.

Recently installed a preview update and today randomly my Xbox won't load properly? Any ideas? It's driving me mad, Xbox support can't help. Help me community

Doolally daddy · Feb 11, 2016

Home page

what have Microsoft done to the home page, it is terrible? What does everybody else think?

{Parity} · Feb 11, 2016

Try doing a hard reset on your console. Hold the power button on the front of the console for 10 seconds or until power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back into the console
and restart. Test for results and Good Luck!

GrowlingYapper · Oct 31, 2018

When removing the power cord from back of console always unplug from power source.

If the hard reset doesn't work use a usb cable to connect controller then go to settings/Kinect&devices make sure your controller is assigned and also check if it requires an update, Do this with any other controllers.

GrowlingYapper

When removing the power cord from back of console always unplug from power source.

If the hard reset doesn't work use a usb cable to connect controller then go to settings/Kinect&devices make sure your controller is assigned and also check if it requires an update, Do this with any other controllers.

{Parity}

Try doing a hard reset on your console. Hold the power button on the front of the console for 10 seconds or until power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back into the console
and restart. Test for results and Good Luck!

HarambeFTW.

your xbox is probably frozen, press home and sign out and back in, see if that works.

{Parity}

Not sure it will work but it is worth a try. Perform a hard reset EXACTLY like this. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug
the power cord back in and restart the console. Once it is back up and operational test the results. Let us know. Good Luck!!

D filthy sloth

found out what the problem was (would have posted it up sooner only i forgot i posted here at all)

i have a 2tb external hard drive for extra space and it turns out this hard drive caused the trouble (the hard drive has since been sent away for repairs)

how i discovered it was by plugging the hard drive into my brothers xbox and it started having the same trouble as mine, my own xbox has been working perfectly since i kept the hard drive disconnected,

thought id post this here incase others end up having the issue, just disconnect any external hard drives and see how the xbox responds (turn xbox off when disconnecting the drives)

and if anyone is interested it was a seagate hard drive that failed (the hard drive was only ever used for the xbox and was just over a year old)

Xbox Home Page is Frozen