Xbox helpers

Microsoft will not repair consoles when the issue is caused by physical damage.

Hello MagaliHaro,

Thank you for posting on Xbox Forums. In regards to the Xbox One no longer sending a display signal to your TV, you can send in the console for repair, however, it is not guaranteed that it will be repaired due to the physical damage of the console unit.
if you have Standard warranty, the console might not be repaired as a console being dropped is not covered under the standard warranty. If you have the extended Microsoft warranty, it will be covered and you can send it in. If your console is under warranty
there won't be a charge, if your console is not under warranty then there will be a fee to send it in.

For more info on the Standard limited warranty please view this link. If you do still want to send it in you can
create a repair order either through the Devices Website or you can
Contact Xbox Support.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

Hi MagaliHaro!

Sorry to hear about that. Microsoft has a support website for getting broken consoles repaired. I would recommend taking a look their first, if your device is out of warrenty. The link is below;

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

Hope you get back up and gaming soon!

I am up for some resource gathering, I will send you a message.

I will love to help!! I'm online a lot! Just ask me to get you a material and I will get it. I don't have a mic and my gamertag is !!