Xbox headset issue

Third party companies produce headsets for Xbox one if the headset is a third party product you would have to contact that company for warranty issues. Only if the headset is an actual xbox produced item would it be an xbox issue.

Will need some more info, what is the make and model of the headset

Has this worked the past.

Does the headset portion work correctly, in other words do you just have an issue with the mic.

Can you try another controller, or better yet try using the headset on a friends xbox or take it to gamestop

If the headset works on another controller then it may be an issue with the controller or console, if this headset does not work with another controller, then it may be an issue with the headset.

Not all headsets are supported with the xbox

Hello Yousef,

Thank you for keeping us updated. Which headset are you using? The
Xbox One Chat Headset Troubleshooting article can assist with any headset issues. We recommend utilizing this article to resolve the issues.

Hello there

The symobol at the top right isnt a mute symbol lots of people thing it is but it isnt. If there is a mic attached it turns too a pic of a headset. What confusses people is that sometimes the console or controller doesnt see the headset that is attached
and there for doesnt show the headset pic.

A few things too do you need too find out if its a headset issue or a controller issue or possable (unlikley) a console issue

Make sure your controller is updated
https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Try the headset on a other device like a pc or phone if it works there you know it isnt the headset. If it doesnt work on a other device then the headset is falutly/brokon

Try pluging the headset into a other xbox controller sometimes the 3.5mm port on the controller goes bad and the console wont see the pic. If it works on a other controller then the controller is the issue.

If your in the xbox insider program there is a issue where some 3rd party headsets are having issues.

Hey there Jack180120!

Sorry to hear about the controller issues! Is this issue happening with the Xbox One Stereo Headset that came with the console, or are you using a 3rd part headset with the Stereo Headset Adapter? If you are using a 3rd party headset, what is the brand and
model of the headset? That will help us a lot!

Post back with the headset you are using and we will do our best to help you get the issue sorted!