Xbox Headset is utterly non-functional upon delivery

Daud Murphy · Sep 13, 2023

Brought the Xbox Series X Headset (Starfield edition- what an idiot) And the thing is utter trash. If I plug it in to charge, the orange light will flash... forever. I can only assume that after two straight days of charging, it should be full about now- no? And say I try to actually use the thing? It simply won't turn on unless it's plugged to the machine. I don't know what to do, and resetting the thing has achieved nothing. It's just shoddily made.

:)

ReynaldoB

Hello!

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Thank you for your understanding.

Sincerely

Microsoft Community Forum Moderator

ReynaldoB

Hi Daud Murphy

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

I'm sorry to hear that you're having trouble with your Xbox Series X Headset. Let's work together to find the best solution to this problem.

1. Have you tried using a different charging cable or power source to charge the headset? Sometimes, the issue could be with the charging cable or the power source.

2. Have you tried resetting the headset to its factory settings? To do this, press and hold the power button and the mute button on the headset for 10 seconds until the LED light on the power button flashes.

3. Can you confirm if you have tried using a different charging cable or power source to charge the headset? And have you tried resetting the headset to its factory settings?

I look forward to your reply.

Sincerely

Microsoft Community Forum Moderator

Ed the Penguin1

Any other suggestions? A bit irritating that I've got a headset with non-functional bluetooth.

Thanks

XBF Chris J

Hey OuterLimits,

Currently the function to "hide" applications that came pre-installed on the Xbox one is non-existent. I believe it is by design. However, you can submit this as an idea on our
Xbox ideas website to be voted upon. Hopefully that function can be added soon!

Thank you for being a part of Xbox forums

ヽ(•‿•)ノ

keepnitrizzl

I'm sorry, I failed to mention that upon trying the headset to another controller it still did not function.

I did mention that I tried that controller and headset with another console and that did not work as well.

I'm not sure what you are talking about with the Insider Program.

Xbox Headset is utterly non-functional upon delivery