Xbox headset defective product

Discus and support Xbox headset defective product in XBoX on Consoles to solve the problem; Can someone from Microsoft please help me with this issue.it seems that the Xbox wireless headsets has a defect. The plastic around the mute button has... Discussion in 'XBoX on Consoles' started by IvanShurelds, Apr 28, 2022.

  1. IvanShurelds
    IvanShurelds Guest

    Xbox headset defective product


    Can someone from Microsoft please help me with this issue.it seems that the Xbox wireless headsets has a defect. The plastic around the mute button has cracked and the mic is hanging by the 2 wires. Reference this post that show a lot of people has the same exact thing happen to them. (https://answers.microsoft.com/en-us/xbox/forum/xba_devnet-xbo_contrlacc/xbox-wireless-headset-defective-product-poor/4de76c35-0631-4c9c-bf91-def6ee3caf3a?page=1)

    I contacted support and was able to get a return label and sent the headset back only to be told due to physical damage the headset will not be replaced and will be sent back to me. There was no physical damage done, never been dropped or misused.simply pull the mic down caused it to break like all the others in the post above. I the post someone from Microsoft was able to resolve the issue for the person that posted. I’m just trying to get the same resolution as they got.

    :)
     
    IvanShurelds, Apr 28, 2022
    #1
  2. Ricardo Lechuga Win User

    Xbox headset defective product

    Hi IvanShurelds! My name is Ricardo an independent advisor ready to help you with this situation!

    The link you shared it's to a not available post

    This is a community forum, so you will get mostly community answers, you could contact direct support from the Xbox support site trough the contact us option
  3. bowski477 Win User

    XBox Wireless Headset - Defective Product and Poor service

  4. voteDC Win User

    Microsoft partnering with Tritton/Madcatz for Warheads headset?

    Even if the product is licensed by Microsoft the support is going to come from the manufacturer of that product.

    -

    Also your first port of call when your headset went wrong should have been the shop you bought it from. As much as stores try and tell you otherwise as the seller they are responsible for defective products.
  5. vikingland1 Win User

    Defective Xbox One Products

    Twelve hundered dollars whaaat? More like troll hundered dollars.
  6. kingvas78 Win User

    Defective Xbox One Products

    LOL..... time to get mom and dad involved... lawyer up!
Thema:

Xbox headset defective product

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