Xbox headset controller issue

Will need some more info, what is the make and model of the headset

Has this worked the past.

Does the headset portion work correctly, in other words do you just have an issue with the mic.

Can you try another controller, or better yet try using the headset on a friends xbox or take it to gamestop

If the headset works on another controller then it may be an issue with the controller or console, if this headset does not work with another controller, then it may be an issue with the headset.

Not all headsets are supported with the xbox

Hello there

The symobol at the top right isnt a mute symbol lots of people thing it is but it isnt. If there is a mic attached it turns too a pic of a headset. What confusses people is that sometimes the console or controller doesnt see the headset that is attached
and there for doesnt show the headset pic.

A few things too do you need too find out if its a headset issue or a controller issue or possable (unlikley) a console issue

Make sure your controller is updated
https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Try the headset on a other device like a pc or phone if it works there you know it isnt the headset. If it doesnt work on a other device then the headset is falutly/brokon

Try pluging the headset into a other xbox controller sometimes the 3.5mm port on the controller goes bad and the console wont see the pic. If it works on a other controller then the controller is the issue.

If your in the xbox insider program there is a issue where some 3rd party headsets are having issues.

Try it on a different Xbox controller to see if something is wrong with that controller.

Many have said that getting the headset adapter for the xbox one controller resolves a lot of issues with the controller and headset.

Hey there Nando,



Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  

Try this out and let us know the results.

Hey there GiraffeBoy,



Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting a headset via Xbox One controller.



I recommend trying the following articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.