Xbox having connectivity issues, keeps dropping connection to internet

TheFuriousWrath · Feb 27, 2017

For the past week or so I have been experiencing connection issues with my xbox one. In the past upon startup the xbox would auto-connect to my home network as it has always done for the past 3ish years I've owned the machine. Now it starts and seems to
be in an endless loop of looking for the network.

I am able to connect, usually after restarting the machine or after using the prompt in the network settings page to restart the wireless hardware, which also temporarily disconnects the controller for some reason. I've tried hard resetting, updating the
firmware for my router, resetting the modem and router and resetting the xbox from the menu in the settings. Again, it typically will connect after that, but lose connectivity shortly thereafter, usually right in the middle of an online match conveniently
(-.-).

Yesterday I spent about half an hour speaking with an Xbox Rep via live chat and went through the very familiar motions of checking the connections (fine speeds and 100% wireless signal,) turning off the connection, restarting, setting up the connection
and again and did reconnect and since that was my issue it was considered a problem solved. It really isn't. Today, same issues, this time my latest attempt at playing some multiplayer games lasting about 25 minutes before spiraling out.

One thing to add, I'm not having the same issues with the other xbox one in our household, or the plethora of wireless devices used daily without incident. This issue seems to be singularly connected to my xbox and has only been an issue for about 1 week
now. I'm open to ideas on fixing the issue and would like to hear if anyone is having similar issues. Thanks.

:)

Zondaa x · Feb 27, 2017

Connection dropping out every 10 minutes

Hello, I'm having some connectivity issues where my connection to live keeps cutting out every ten minutes, I was wondering if anyone could help. Thanks

Bertforce · Feb 27, 2017

ERROR 0x87c40011

It is an error message related to your connectivity to the internet. It's possible that your connection is dropping when this happens.

TheFuriousWrath · Mar 1, 2017

I've ended up factory resetting the console and it's still having the same issue.

TheFuriousWrath

I've ended up factory resetting the console and it's still having the same issue.

MS Win8 Games

@KugelFreund74 Aha! This error code means "Server Connection Failure - The server could not be reached, or the connection was dropped." This means that either your internet connection is having issues or the Xbox service itself is having issues. Try restarting
your computer and try again.

PatriotSH529

Make sure you have a stable internet connection, if not it will drop the download. What is hard about it is keeping that connection and then also make sure your PC isn't shutting off.

informer-6710977A-05

Have you tried testing your internet connection? Check the connection to xbox live using the account and also check your Internet connectivity to your gateway. Connections that are spotty may drop.

Jeremy2085

Check your internet connection, because if that keeps dropping out then this will happen to your downloading games.

Xbox having connectivity issues, keeps dropping connection to internet