Xbox hardware

Xbox hardware
Hi SurgicalTrain91,

Thank you for posting on the Xbox forums. I'd be happy to help.

In order to confirm that the console has a hardware issue and would need to be replaced or repaired is to try the important solutions like a power cycle or a factory reset.

First, go ahead and do a hard restart and power cycle. Hold
down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

If that doesn't help then you will need to try out a soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset. If that does not help then you would need to do a full factory reset removing everything from the hard drive.

If the full factory reset does not solve the issue, then the console would need to be repaired or replaced.

:)