xbox group chat

Sorry, I couldn't understand your situation.

Which group would that be?

The xbox group would be the voice chat group

Troubleshoot group audio issues on Xbox One
Applies to: Xbox One
Groups allow you to connect and chat with friends via Xbox One. Groups can have one to seven friends.
Start a group on Xbox One
If you are unable to switch to group chat, follow the steps at:
Cannot switch to group chat on Xbox One
If you are having audio problems with groups, try the solutions below.
Collapse all
Solutions & Solutions
Check the status of the Xbox Live service. If you see alerts, wait until the service is up and running and try again.
If you are unable to hear the person you are trying to chat with after joining their group, try these tips:
Make sure your privacy settings allow you to communicate with everyone. Press the Xbox  button to open the panel and select Profile and system> Settings> Account> Privacy and security> Xbox Live privacy. Select View details and customize> Communication and multiplayer, then make your changes.
Mute or unblock the person you're trying to chat with. Press the Xbox  button to open the panel, then select Groups and chats. Select the group to expand the group list, choose the person you want to hear again and select Mute.

Hello there @Help sheesh, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Check that your privacy settings allow communication with everyone. Press the Xbox button to open the guide and select Profile & system > Settings > Account > Privacy & online safety > Xbox Live privacy. Select View details & customize > Communication & multiplayer, and then make your changes.

If everything is on "Allow" or set to "Everyone" kindly block all of them then power cycle your console and "Allow" and set to "Everyone" again. This is to refresh your accounts setting.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Hello Lay, sorry to hear you're having trouble

If you're using a PC try using the game bar to leave the conversation