Xbox/Groove Music Pass on Windows Phone 10 Insider Preview

Hey, Player! Since you're in the Insider program, you will want to check out that site, sign in, and look at the resources they have there. Because this is still considered in Beta, we are unable to provide support
for these issues. Developers and such for the Insider program frequent the Answers platform, and you should be able to get it to the right people there. Thanks for understanding!

Hey there,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

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Xbox Forums Staff

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Hi Florian,

Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

Groove music and spotify.

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

Try the Spotify app and let us know.

Thanks,

Brad

Hi Ackis,

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it. The app is still updated and you can still play purchased music that
you were able to download from the service before 12/31/17.

"We’ll continue to update the Windows 10 Groove Music app for PC, Xbox, and Windows Phone so you can play and manage the music you’ve purchased and downloaded to these devices or uploaded to OneDrive, but the app will no longer stream or play Groove Music
Pass content."

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

If the playlist was downloaded before 12/31/17 then I don't see why it wouldn't still work on Forza Horizon 3. Forza Support will have more information on this if they did in fact remove this feature from the game once the service of Groove Music was discontinued.

Have you tried resetting Groove Music App? https://www.windowscentral.com/how-reset-groove-music-app-windows-10