Xbox grey screen when turning on

Hello plz use link below to help with your problem

Xbox
blank screen when turning on troubleshooting issue

Hope this helps

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@plushrelic

SmartGlass also refuses to connect when I'm stuck in this grey endlessly loading dashboard screen.

This problem is consistent. Everyday when I turn my Xbox on for the first time this happens.

I tried, but unless I unplug it, the Xbox will not turn off in anyway and goes to a grey screen

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

One way to clear the cache is to hold down the power button until it turns off, unplug the console, plug it back in. If this process did not work for you and you still get this message and you can open the console settings, Go to Settings>System>Console Information

And restart keeping your games.

Note that the console accounts will be removed, so you will need to have the email and password for each account to log back in.

Your progress, achievements, purchases and other data will remain intact, don't worry about that, you won't lose any data, the only thing you need to do is to log in again.

Best regards!

Hey there, thanks for answering. I have tried to do the power button method and it didn't seem to work. I am also unable to do the second step as the screen on my xbox stays grey/black so I can’t operate the menu.

Thanks for the help and I am open to try anything else,

Sid