Xbox Grey Screen But Xbox Button is Broken

And whenever I power on Xbox I have grey blackish screen with loading circle and have to hit b button to get to menu

So the shutdown screen still appears when you hold down the Xbox button on the controller?

Are you able to tap the Xbox button to bring up the guide?

Also, which button is broken on your Xbox itself? The power button?

The problem im gaving sounds similar, when I load up my xbox it goes to a grey screen, but i can hit the xbox button amd use my menue but cannot open games and apps, store, or even go to the home screen. Does the happen to you?

An update to this post. I am also not able to switch accounts or get the screen that should pop up when you press the xbox button on the top center of the controller. It simply greys out the screen. You can navigate but you can't go anywhere and no options
come up.

nope, unfortunately, it didn't work for me, the Xbox app is still stuck at a loading screen. and for the Microsoft store, still, when I click the install button it turns the color from blue to grey, and afterward, i cannot click the install button again unless I close it and reopen it again.