Xbox goldlive promotion

Disgruntled buyer · Jan 7, 2019

My son mistakenly bought a £1 monthly discounted Gold Live instead of the yearly one for £26 on special offer on xmas morning thinking he was going to save money, I have discovered after first month it would cost £5.99 a month, obviously extrmely cross with
this decided to ring the. Xbox support line, the lady I spoke to was very helpful and advised that I could request a refund and then rebuy the correct discounted deal, she also gave me a different number which I could ring if I had any issues.

My account was reimbursed with my £1 however the said £26 deal did not return on my sons account, I have several calls and spoken to several different Operatives on the number given and nobody has been able to resolve the issue, all claiming they couldnt
change it as we could only claim the offer once (my point being my son was mislead into only buying the monthly for a £1 which was refunded and therefore havent actually used a deal) strangely the £1 deal is still available on the account !! The opperatives
wouldn't connect me with somebody who could assist.

Has anybody suffered the same or similar issues and had any joy in resolving? Any help or advise would be greatly received.

:)

{Parity}

Unfortunately, there is nothing anyone can do if the promotion has expired. You will have to purchase what is currently available or wait for other promotions.

Disgruntled buyer

But the £1 promotion is still available, seems like this offer is put up to tempt children into signing it up rather than taking up the better offer!

The Viral Cyrix

I am afraid you may now be outside of the promotion window. No one can give you a passed promotion.

XBF Amber M

Hi there!

Thanks for reaching out to us in the forums for this issue. As previous stated by our awesome Ambassadors, if the offered promotion for the yearly subscription has expired and is no longer available, then it may have been for a very limited time and/or had
a lesser promotional period than the monthly subscription offer you're describing as well.

I personally recommend that when considering any purchase, one fully reads the promotional item/offer description that is provided prior to initiating a purchase. Sadly, not all individuals read the descriptions prior to purchasing and misunderstandings
do occur. I'm sure that there will be some additional promotion for the Xbox Live Gold subscription soon in your region that you may take advantage of and apologize for any inconveniences that you may have had along the way thus far.

I hope that this helps you out!

RozenbergiLV

Error 80150017, if trying to 'buy' GoldLIVE offered free games through xbox360 console.

Xbox goldlive promotion