Xbox gold promo deal need help

Hey lucipher6791,

Sorry to hear about the issue! Unfortunately we are unable to honor expired promotions, but if you're encountering issues purchasing content, please reach out to our phone team through our
Contact Us page for assistance with billing issues. We are unable to assist with account related issues publicly over the forums.

Feel free to let us know how it goes!

When you purchased the promo the gold you had on your account was converted to the Ultimate Game Pass. Per the terms of that offer, that could not be undone. Since you cancelled the subscription, you will have to purchase a new one. If the same promo is
not available, you would either need to purchase it at full price or find a deal for gold elsewhere.

hi xstasy. when i bought a promo offer based on a gold subscription i didn't receive my bonus until the gold subscription ran out. so it could be the same deal with yourself. it either ran out or got towards the end.

hope this helps.

Yes are you sure it was 1 for 3monthd of xbox gamepass ultimate?

That's not the normal promo deal

It's 1 month of xgu for 1 dollar or 3months of gamepass which doesn't include gold or xcloud

The game is actually in the xbox 360 section of the deals with gold (last in the list).

https://www.xbox.com/en-us/live/deals-with-gold

I checked also other countries/currencies and while on the promo page a 75% is advertised, the real discount is about 25%.

I really never checked that game so I don't know if the starting price is wrong or if there's an error in the promo (being it the discount rate or the final price). Hopefully it will get fixed soon providing
the advertised 75% off.