xbox gold problem

avi1990794 · Feb 15, 2017

my xbox gold subscription is active but every time i try to play games with gold games it comes up with this error code 0x803f800b

my gold is up to date and paid for so i dont know why this message keeps apearing and i am getting very frustrated

:)

mambo1888 · Feb 15, 2017

Sleeping Dogs Definitive Edition doesn't load

Does anyone else have this issue with Sleeping Dogs Definitive Edition for Xbox One? Whenever I try to start the game I get the Sleeping Dogs logo but then it just goes back to the xbox one home page. I have tried uninstalling and re downloading but always the same, Ive always had this problem since I got the game when it was on games with gold. I contacted microsoft and they say that my license is correct and that as I have Xbox Live Gold I should have no problems playing it so they said the problem is with the developer. Anyone else had this issue with Sleeping Dogs, or any other game.

Thanks for any input.

isturbo1 · Feb 15, 2017

Why is my Xbox One saying that I can't play Killer Instinct online?

Not to knock ya, but the Xbox One diminishes in quality severely without Gold. There are a ton of Gold features, free games, discounts and online play to be had. Just get a Gold subscription asap. Besides, trials, weirdly only work with some things it seems. I ran out of Gold once and I wanted to use up all my free trials before resubscribing... I couldn't do half the things I wanted. Lame. Also, while it could be a problem with Killer Instinct, GameStop will never suggest it was a problem on their part.--So keep that in mind.

Misses Quinzel · Feb 16, 2017

Hey, avi!

I'm sorry to see any issues playing Games with Gold on your console! That error is a generic one for failing to get a response. Are these Games with Gold games that you have redeemed on your account? If not, it might be that someone who has redeemed them,
who used to have your console set as their Home console, might have changed their Home console to another one. This tends to be the most common scenario of users not being able to launch Games with Gold games.

However, if that's not the case and it's games that you have redeemed yourself, post back with the game titles so that we can dig into this a bit further. We look forward to working with you on this!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

SaulKD

I have xbox gold. I have had xbox gold. I tried repurchasing xbox gold and it won't let me because I already have and can't buy it again while I currently have it. The problem is not that I do not have xbox gold. The problem is that I have it and I cannot
access multiplayer functions.

Misses Quinzel

Hey, avi!

I'm sorry to see any issues playing Games with Gold on your console! That error is a generic one for failing to get a response. Are these Games with Gold games that you have redeemed on your account? If not, it might be that someone who has redeemed them,
who used to have your console set as their Home console, might have changed their Home console to another one. This tends to be the most common scenario of users not being able to launch Games with Gold games.

However, if that's not the case and it's games that you have redeemed yourself, post back with the game titles so that we can dig into this a bit further. We look forward to working with you on this!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

AridLizard

go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
account.

if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass

bowski477

Try removing the account from the console and then re adding it. That can usually fix this issue.

Mister Cizl

Hey IRONMAN MK M! For assistance with billing and subscriptions, you will want to contact support

here. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

xbox gold problem