Xbox Gold paid for but not working

iHoopLucias · Jul 25, 2018

I just paid my dad to gift an Xbox live code through Xbox from his account and it accepted the code and took the money out of his account yet it still says I haven’t paid for gold.

:)

XxHell MarinexX · Jul 25, 2018

Gold sub not working

Paid for gold but still not working even tho its states on my acc that gold has been paid for. What is the issue and how do I solve this

Cahootae · Jul 25, 2018

xbox live paid for but not working

i paid £5.99 for my gold membership on 13th Feb and now its the 25th Feb, but ive tried using xbox live on games and it says that i need to pay but i already have, i thought each payment lasted for a month?

how can i make my gold membership work because ive already paid for this month?

thanks

M3tal Daz3 · Jul 25, 2018

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

brandiesel1 · Nov 3, 2018

If the code for gold was accepted and is not working sometimes a simple hard reset by holding the power button on your console for a full 10 seconds until it turns off and then turning it back on and trying again will help fix it. If not, please remove your
account and add it back. that also helps sync the gold.

Add or Remove a Microsoft Account on Xbox One

Miss Ghidorah

Hi BrandonSlayer -

Unfortunately, we're unable to assist with billing issues here on the public facing forums. You will need to speak directly with phone or chat support for further assistance.

Please let us know if you have any additional Xbox support questions! Hopefully that gets taken care of soon.

brandiesel1

If the code for gold was accepted and is not working sometimes a simple hard reset by holding the power button on your console for a full 10 seconds until it turns off and then turning it back on and trying again will help fix it. If not, please remove your
account and add it back. that also helps sync the gold.

https://support.xbox.com/en-IE/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

M3tal Daz3

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Knowitall(2)

Actions performed on the XBox.com website may not be immediately recognized by your console. You can try "Recovering Your Gamertag" on your console and see if it speeds things up.

Mister Kernel

Hi there bradstar25! Thanks for reaching out to us & appreciate the info!

Since you're seeing that this transaction for Xbox Live has gone through but are not seeing it appear on your sons account, we recommend reaching out to the live
chat team to take a deeper look & to explore some possible options.

Xbox Gold paid for but not working