Xbox Gold not working correctly.

arctic-loups · Jul 15, 2020

I bought my xbox a while ago, I got 1 month free with it, and the I purchased another 3 months, since the 1 month expired it hasn't worked properly, its been over 2 months since and iv pretty much everything suggested from other topics, tried customer support
ect. Nothings helped.

Iv read u can access some games such as battlefront 2, however all I can access is the free monthly games,

Is there any way I can get this fixed as the customer support is currently useless.

Any helped would be greatly appreciated, thanks

:)

Smwutches

Gold gives you the ability to play online multiplayer. It gives you weekly discounts on games (Deals with Gold) and access to free games through Games with Gold. Any other games would only be accessible if you pay for them or you have a Game Pass subscription
or EA Access subscription (for Battlefront).

Misses Quinzel

Hey, lactealsky!

I'm sorry to see any issues with your Gold purchase! The first thing we want to check is your Subscriptions page to ensure that Gold is indeed active. If it is, then I suggest you

remove your profile from your console and add it again to get a profile refresh done.

If it's still not working after that, you will want to
contact us via phone or chat for further assistance. There could be a billing issue that we are unable to assist with, and they should be able to get you sorted out. Keep me updated on the situation! I'm happy to help get you pointed in the right direction
if more assistance is needed.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Mister Getafix

Hi there!

To be sure, is your account by chance a child account? If it is let's have the parent account listed on the

family page ensure that everything is set up to allow parties and chat.

Post back and let us know!

CarstenE

Hey Sean The Awe3som,

I would give the following a try:

If you can navigate through the Dash try to Reset the Console on there, as explained here: http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults
, select the option to "Keep your Games and apps".

If you can reach that and selected the option and the Dashboard goes just back to the previous screen, turn off the Xbox by holding the Xbox Button until it shuts off, unplug it for 2 mins from Power. replug and restart. It should start the Reset after that
then.

If you cant navigate the Dash and get to that point or the reset wont start in the way above do the following:

- Power off your console

- Unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, then plug the power cord back in.

- Press and hold the BIND button (Xbox One: located on the left side of the console, Xbox One S: located on the front below the power button) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

- On the Troubleshooter select "Reset" and when asked select the option to "Keep your Games and Apps".

In both cases make sure you know your Email / Password combination of your Account before you do the Reset.

In most cases the Reset corrects issues like that.

Let us know if that helped or if you need additional help.

- lg 2Bad4You

See Less

Majikthise

If I understand correctly, then unlike the xbox and the 360, he should be able to log in as himself and still play multiplayer with you using your gold subs!

.....

Let us know if that actually works!

Xbox Gold not working correctly.