XBOX Gold Membership

Dear All,

i had purchased XBOX Live Gold Membership 12 months + 1 month which comes with code in the back.

i tried to put the code in the XBOX and it keep telling me invalid code and when am trying on the XBOX website keep telling me try in other time.

i have checked with Support team and they told me the code is valid and they moved my request to the Advocacy team.

the told me the estimated time for them to reply me is around 2 - 4 Days since 3 Days i didnt hear from them.

i would like to ask if anyone had any expeirence with this problem before and when did they solve it for him/her.

I will appreciate your reply and assistance.

:)

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

1 Gold Account for the whole family

My son has a gold membership on his 360. I don't have a gold membership. If I add my son's profile to my new Xbox One, then it will give me gold membership as well?

 

Where was the code purchased and which country is your account set up for? Gold memberships are region locked which means that if you live in one country but purchased a code for a different one you will not be able to use it. For example, if you purchased
a membership code in the US but your account is set for Canada the code cannot be used.

Please post the 8 digit error code you get when you try the code on the console.

 

am living in UAE and i purchased this code from Electronics retail am getting in-valid code error message in the console and in the XBOX website am getting

Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

XbosPurchase

46029275-3d19-4d75-b27e-891b02e9abf6

2014/01/26 - 20:03:22 UTC

dont know what is wrong really

your assistance and support are much appreciated

 

Could you try to use this link to redeem your code
commerce.microsoft.com/.../PaymentInstrument

 

It sounds like the retailer failed to activate the card properly, maybe try returning to the store and getting them to activate it. Make sure you take your receipt with you.

This has happened to me a couple times. Best of luck, man!

 

Thanks guys for the response

@x24hrs2livex i have tried and the same problem cant redeem it

@Nuemax thats first time i hear this man are you sure the store need to activated since as far as i know you buy it and scratch it and that it i will try with retailer

 

All cards must be activated from the retailer's end before they can work. That may very well be the issue here.

 

@onyc62is thanks for your help let me check it with the retailer

 

@onyc622is i have checked and the code is been activated and still am facing the same problem in redeeming the code i will appreciate your kind assistance and support in this matter.

 

We're at the limit of what we can do here. The issue was escalated by phone support so if it's past the call back time that they said give them another shout and let them know the reference number. Perhaps they've come to a solution.

 

Dear All,

i had purchased XBOX 360 console , and in this console box, was included bonus xbox live gold membership, but its not working.. wath should i do??

error

XbosPurchase
38399bc3-a2fd-4d38-9998-2f35c9d2c30b
2014/10/20 - 13:29:28 UTC

 

XbosPurchase

d639f798-cde5-4951-b75a-00a7387feb7c

2015/01/03 - 21:48:38 UTC

SAME PROBLEM!!!!!

 

Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.