Xbox Gold Membership Renewal Discount

I have always got my membership through Prepaid cards. I do have a card on file for purchases but I don't don't like auto renew. I got an add on my dashboard " Exclusive Offer Your Gold is Expiring 20% off 12 Months of gold Add 12 months for $47.99....." The
fine print says it's only available if I sign up with a card and let it put me on auto renew. I decided I'm cool with that for the discount. But When I attempt to use the link it takes me to the sign up for $9.99 Monthly membership. When I flip it up to 12
months it is still the full price of $59.99 and has my card up and wants me to accept the charges.

I got on chat support and they asked for pictures of the add and I took the time to send them. Then they come back and say it's only for a limited amount of customers 1st come 1st serve and I missed the boat. Then I get my message back saying they didn't
even receive the photos.

Then the Chat agent says "Oh okay. Got the screenshot here xxx. For this case, I have checked my resources here and it shows that this promotion or discount of getting the Xbox Live Gold with 20% discount is a first come first serve basis and only has a
minimum of person who are able to get it. If the confirm page shows the full price, then, your account is no longer eligible for the discount."

Then he goes on to tell me that he is in hardware department and has no way to help me with online discounts and send me a link to this forum. (I was already here).

I read all of the fine print and terms and conditions. There is nothing that says it is a limited offer only that it's exclusive and being offered to me. Its a targeted add for people who are expiring and they are trying to keep them paying and playing.
that in and of itself is a limited number of people. And if the offer is over, expired, or met it's limit then why is it still on my dashboard? It's not like it was there for everyone only the people that meet the criteria and if I no longer meet the criteria
then why is it still being "offered" on my dashboard?

It feels like the chat support is the wrong department and they don't really know how to handle the issue and are making excuses to make me go away.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Hey there Karma Moon84.

Sorry to hear about the trouble with purchase Xbox Live Gold with this offer. Are you still seeing the offer on your dashboard? It's possible it's no longer available to you and it was not updating correctly on your Xbox One Home screen. Keep in mind, that
these offers are generally for first time Xbox Live subscribers and if you've previously had a subscription you would not be qualified. Keep us in the loop