Xbox Gold Live billing query

Hi Bryce,

Your assumption is correct, on the Xbox 360 profiles will revert to individual gold subscriptions. As for the latter query, simply log into the accounts and cancel the renewal - they will then revert back to "Silver" free membership

You can find out how to remove auto renewal at this link: http://support.xbox.com/en-GB/billi...management/cancel-xbox-live-gold-subscription

Yes. Anything you actually pay for is yours to keep playing whether you have gold or not. If it does require online though, you'll need Gold to continue playing.

If you don't see a change made to your renewal status within a day or so, I suggest calling phone support back just to be sure. As for the month of LIVE, have you tried recovering your gamertag to your console, to see if the change goes through then?

First part, there is usually a delay across systems, especially when you call customer support. Hopefully that piece has resolved itself.

Second part -- there's usually a delay with that, too, but not usually more than 30 minutes. How did you pay for the 1-month of Gold? I ask because your payment method could re-establish the automatic renewal (just a warning).

Appreciate the help, but all sorted. Called up support and it was because the deal they organised to get my next year of live for £23.99 required auto-renew to be on and they will send me a reminder to turn it off and the gold problem just took a bit of
trial an error with stuff like testing connection and signing in and out a few times and it kicked in.

Thanks any way