XBox Gold cards redeemed but won't apply to my account

CKSCY · Nov 4, 2020

My current Gold subscription expires in 2021. I got new codes from Amazon. Between 11/3 and 11/4, I tried entering them in Microsoft. Each time, initially, I was able to get to the screen offering me an extra free month if I sign up for recurring payments.
Then the site spits out an error that the codes have already been redeemed. If I try to enter the codes again, it will just say the codes were already redeemed.

They don't show up in my order history. My subscription end date has not been extended. I don't have any other accounts. I've tried signing off and back on. Chat support is no help since they can't tell me which account it was redeemed on, but they confirmed
the redemption dates I mentioned above. So the chance of someone else having redeemed my codes on the exact same dates is unlikely.

:)

GMS1stLDYCannon

Hello you say you brought through amazon...was it amazon selling the codes or 3rd party?? If you still have the codes you can give them the numbers and they can check and see whats going on. To check and make sure it actually went to your account.

AIexandar

Did you redeem the code on the Xbox 360 console? If you did, I would suggest redeeming the code on your computer.

You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live gold cards, and Xbox Music Pass cards, on a computer and have them applied to your account immediately. Here’s how:

1. Go to www.xbox.com

2. Sign in

3. Go to the "Xbox Live Gold" tab and click "Redeem Code"

That's it! Your Gold membership will be applied instantly.

Hope this helps.

-A

Nixelplex

Walmart Gift Cards are not an acceptable form of Payment with Microsoft.

If you are needing to purchase XBox Live Gold, Walmart sells Cards for that in store then you can redeem the code on the Xbox.

If you are wanting to use it to purchase a game, then you can purchase an Xbox Gift card from Walmart and use the code on that to apply it to your account.

Hope that Helps.

Smwutches

Have you tried redeeming the card on the console instead of the website?

You won't be able to play online until you have the gold subscription on your account.

Misses Joust

G'day Puppet. I'm sorry to say that the Gold membership cannot be transferred. Once it has been redeemed on an account, it's there to stay. If you know who owns the account that the card was mistakenly applied to, perhaps they'll go in on the cost of another
membership with you?

XBox Gold cards redeemed but won't apply to my account