XBOX Gold account error

SmartUnicorn333 · Jan 31, 2016

My son has 2 accounts (because of the crazy process to set up). He added his xbox live GOLD to the wrong account. Is there any way to correct this??

:)

LightningThief · Jan 31, 2016

Credentials error

Hey guys.

I don't know if am allowed to post help threads as I see no specific sections but I thought I needed to get help from somewhere.

I'm getting an error when trying to download my old account. It still has xbox gold ( and gold pp901m on mw3 and i guesss ) and i need to get the account back so i can play on it again.

This is what the error says . ( for some reason you can't dl profiles offline but you used to be able to )

ERROR: Sorry, there's a problem with the credentials that you are using to sign in.

Visit https:// account.live .com to fix the problem.

I have gone to account.live and tried to sign in with my old account. but it says password is wrong ( even though the DL profiles says it's correct ) I have also gone to Can't access your account but that is no help niether is Google or Youtube.

Please help me. Thanks.

dairbear · Jan 31, 2016

xbox gold account

Hi there

If i purchase a game at a reduced rate because i have a gold account
When i cancel my gold subscription do i lose the game
I appreciate that happens with the free monthly game

Thanks in advane

Kenny

Smwutches · Jan 31, 2016

You would need to contact support. They should be able to cancel the subscription and given you a code for the remaining time to add to the correct account. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Misses Quinzel

Hey there, tom556699! It sounds like you're getting an error with Games with Gold saying to try the purchase on your Xbox. This error appears when your account is a child account. You will need to make the purchase on an Xbox 360 in order to get the Games
with Gold for the Xbox 360 games. Thanks for understanding!

ngocphi

The solution is quite simple

You have only two

Buy the content on an adult account with gold not home gold or use an xbox 360

That error is because you are a child account

bowski477

What is the exact error? Does he have an active Xbox Live Gold account?

ngocphi

No its not odd

The error is correct

It is telling you the correct error

You are not able to make the purchase on the website or xbox one on a child account of way is to make it on an xbox 360 with the appropriate parental permissions or an parental account with gold

DrifterX22

you need to log in to your Microsoft account and verify you do indeed have everything active that you think you do.

Answer: If you do not have an active Xbox Live Gold account, you will not be able to play online multiplayer games.

Players receive this message for one of three reasons:

You do not have an active Xbox Live Gold account, which is required to play multiplayer games online.
Sign up for an Xbox Live Gold account.
Your Xbox Live Gold account expired.
Visit your Xbox Live account to renew your Xbox Live Gold subscription.
Your Xbox Live Gold account was recently renewed. Please allow up to 24 hours for Microsoft to process your transaction.

If you have more questions about Xbox Live accounts, be sure to check out

Xbox Live membership.

You can always try the following:

XBOX Gold account error