Xbox gold account bought on child account

Hello Lisa,

Thanks for reaching out to the forums. We see you have a question on a subscription. There are two options.

1. You can cancel the subscription if just purchased my auto refund the charge.
2. You can request a call from support to see what they are able to do. They may be able to cancel and add it to the correct account.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

A child account and a parent account are 2 seperate accounts so you will need to buy gold on each account unless you bought a gold family pack for the parental account and then both accounts would have gold on the same plan.

Hello,
KlavierComic78

Thank you for contacting Forum support!

Just for clarification, is this a child account?

Is there issues when attempting to buy a Xbox live gold subscription?

If this is a " Parent and Child account" then the child account would attempt to buy it then would need permission from the adult account.

If the child has no safety lock on purchases then the account may purchase the Xbox live gold with no issue.

The Xbox live gold does not have to be bought as a gift.

Learn how to
Approve your child’s purchases on Xbox One

Here's
How to manage your child's Xbox subscription

If the parent account has gold set it as the "Home console" so the gold may be shared to other users on the console, if this is a Xbox one.

How to designate an Xbox One console as your home Xbox

Please let me know if that helps

Thank you.

Hi Onyx, i’m confused as to what you said; Whichever child has the Gold membership on their account should be set as Home on the other child's console.

So, if child A has has the gold account then child Bs console should be the designated Home Xbox of child As account?

Or do you setup child Bs console to list child As console as the Home Xbox?

Also, can both Consoles be using the Gold account at the same time albiet with the childs individual profiles? I.e. both children can be playing multiplayer games at the same time using the same Gold account on their
own console?

thanks!

Also, if there are no gold accounts on either Xbox, they may not be able to play online. If there's one gold account and one of the xbox ones is set as a home console, there is a way to share gold on two consoles at once.

First, log out of the gold account on the home console, and allow child account number one to log in there. That account will be able to log into and access online multiplayer so that the kids can play together due to the shared gold feature of a home console.
Then, on the second xbox one, log into both the gold account and the second child account. Then use the second child account to log into the game. You should be able to use gold in that way on that console as long as the gold account is logged in.