Xbox Gold 2 year agreement deal Not billing

So almost 2 years ago I got the deal to get 150 off the xbox for signing up for a 2 year Gold subscription at 14.99 a month. No problems with any of that except that they haven't taken the monthly subscription payment since February. I've tried the chat
with support several times in the past 7 months to no avail. Just wondering if anyone else is having this problem and if so how did you resolve it?

:)

 

Can't Turn Off Auto Renewal

Hi there. If you are on a 2 Year Xbox LIVE Gold Contract, and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee (see

support.xbox.com/.../early-termination-fee) and any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically. Auto-renewal is not activated to renew your subscription when the contract ends. If you aren't on
a 2 Year Xbox LIVE Gold Contract, you can contact an Xbox Support agent at
support.xbox.com/.../contact-us.

 

An error occured cancelling automatic renewal.

Hi there. If you are on a 2 Year Xbox LIVE Gold Contract, and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee (see

support.xbox.com/.../early-termination-fee) and any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically. Auto-renewal is not activated to renew your subscription when the contract ends. If you aren't on
a 2 Year Xbox LIVE Gold Contract, you can contact an Xbox Support agent at
support.xbox.com/.../contact-us.

 

Sorry to hear it. Perhaps there's an issue with your payment type. You can check at commerce.microsoft.com.

However, all billing issues must go through phone support as no one here can help with them. 1-800-469-9269 or click the link to arrange a call back.

support.xbox.com/contact-us