Xbox gold 12 months not activated

Here is the breakdown of how conversion works. We will use 1 months ultimate as an example.

If you have ultimate active for 1 month for example:

If you add 12 months of gold while ultimate is active, the conversion is:

12 months gold = 4 months ultimate

so 4 months ultimate + 1 prior month ultimate = 5 months ultimate

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If you have only 12 months gold active:

Then if you add 1 month ultimate, the conversion is:

12 months gold = 12 months ultimate

12 months ultimate + 1 month ultimate = 13 months ultimate.

Do you understand? If you want a better conversion rate, then you need gold first and then add 1 month ultimate to make everything else ultimate but if you add gold later, it gives you less months.

then if you let you sub run out then you could have applied the 12 month gold card and got the full 12 months of xbox live gold, adding a gold card to a current active GPU sub will convert, done.

You can purchase 5 years of Live Gold membership on 5 12 month cards and activate each one as each year expires. Or you can activate 3 12 month cards and have a total of 36 months of maximum subscription and then activate the 2 12 month cards.

Are you sure it was a 12 month Ultimate and not 12 months of Gold? As I don't believe there are 12 month Ultimate cards. But if you had an active Ultimate subscription and bought a12 month Gold card, the Gold would have been converted to Ultimate an would have equaled 4 months of Ultimate.

You'll want to contact support and speak to billing. http://support.xbox.com/contact-us