Xbox goes to no signal after trying to run game

stonewall9030 · Feb 28, 2021

So i have been having this problem were i try to play a game and it goes to the logo screen but after around 5 seconds it turns black then goes to a no signal screen as if the hdmi cord was pulled out. Ive tried to delete my profile and add it back, soft reset, and power cycle. Help would be great

:)

XBF Zineb F

Hello there @stonewall9030, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Onyx Is Here

If you've tried factory resetting the console and it has not fixed the problem then I'm afraid this suggests an issue with your video card that would need to be repaired. You can set up a repair at https://devicesupport.microsoft.com. Once you have set
up the repair and received your shipping label via email you can pack up the console.

Please be sure to only send the console and nothing else as Xbox does not guarantee that extra such as cables or controllers will be returned.

RafaelMouraB-DB3E4E3

Good Morning!

Are you playing on Xbox or computer?

What is the resolution of the TV / MONITOR?

Do other games work well?

BinaryXtreme

After updates, my TV signal is delayed but if I wait a minute or so it detects the signal and it's fine from there. Otherwise my system runs perfect.

DaveN

Diitio for me and wife doors not want any complications. Disconnected Xbox for the moment

Xbox goes to no signal after trying to run game