Xbox Gift Card redeemed to parent account instead of Child account

Discus and support Xbox Gift Card redeemed to parent account instead of Child account in XBoX on Consoles to solve the problem; Hi I redeemed a gift card that my son had gotten for his birthday having signed into his child account. However the funds have been credited to my... Discussion in 'XBoX on Consoles' started by rs.stoney, Feb 9, 2019.

  1. rs.stoney
    rs.stoney Guest

    Xbox Gift Card redeemed to parent account instead of Child account


    Hi

    I redeemed a gift card that my son had gotten for his birthday having signed into his child account. However the funds have been credited to my parent account and he cannot now use them to buy v bucks in fortnite which is what he wanted to do. I have tried
    to get the refund so that I can add the money to his account manually but apparently not eligible with no other assistance from xbox. I am a little frustrated, having followed instructions to sign into the child account that the funds have still gone onto
    my account. I don't buy anything so the money is useless sitting there. How can i get this money transferred to my son's child account or otherwise can i buy the v bucks and transfer v bucks to his account.

    Incidentally, he has other gift cards so how do I redeem these so that the funds go into his child account?

    Many thanks

    :)
     
    rs.stoney, Feb 9, 2019
    #1
  2. ArminatorX Win User

    Xbox Gift Card redeemed to parent account instead of Child account

    How can i get this money transferred to my son's child account or otherwise can i buy the v bucks and transfer v bucks to his account.

    Incidentally, he has other gift cards so how do I redeem these so that the funds go into his child account?
    While you can't transfer the money directly, you can however buy "persistent" items like games or DLC content and gift that to your son.

    Unfortunately, "consumables" like V-Bucks can't be gifted, as far as I know. So you might have to buy another gift card for this time, and in the future, when your son wants to get a game, you can buy it with the funds you have on your account as a gift.

    In the future, whenever you redeem a card, there is a confirmation screen before you actually redeem the code.

    So after you enter the code, and proceed, the system will tell you that this code will be redeemed to a specific Microsoft Account email.

    Make double sure that the email shown there belongs to the account you want to redeem the code to.

    If the email is correct, confirm redemption of the code.

    If the email is for your account, sign out of your account. If you do it on a PC or other web browser, I'd suggest you clear Cookies and if necessary open an incognito/private browser window, and sign in with your son's account.

    Again, when redeeming the code, check the email to which the code is going to be redeemed, before actually confirming code redemption.
  3. MightyQuinn75 Win User

    Xbox Gift Card redeemed to parent account instead of Child account

    Hi, I sont believe this is possible. It might be worth taking to an agent however. We dont have access to accounts here and sadly cant help. You can talk to a support agent either via web chat or call back via this link https://support.xbox.com/en-US/contact-us
  4. rs.stoney Win User

    Xbox Gift Card redeemed to parent account instead of Child account

    Many thanks for both your replies and will try the suggestions...
  5. rs.stoney Win User

    Xbox Gift Card redeemed to parent account instead of Child account

    Many thanks for the in depth reply and will try this next time when I redeem one of his gift cards.
  6. rs.stoney Win User

    Xbox Gift Card redeemed to parent account instead of Child account

    Many thanks for the reply...
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Xbox Gift Card redeemed to parent account instead of Child account

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